Avoid avoid avoid!Awful company and even more awful customer care team. he's very reassuring as well All the staff we've dealt with keep encouraging us to ask for any issues we need sorting or looking in toOverall, we're very happy with Wainhomes, we'll buy from them again in the future. Hello, we bought a home as shared ownership through wain homes/Cornwall housing. North West Louis Hill The Source Partnership 0182 972 0789. Hi, thank you for sharing your thoughts. I would definitely recommend! Sofiya & Sol. We will keep your personal data safe and will never pass it on to any third party. A very stress-free process start to finish. Many thanks, Wain Homes. I had a wainhomes rep out to take a look, promised it would be sorted. It goes against our guidelines to offer incentives for reviews. They have done a patch job on the render that looks like a bad council job and they will not put it right, despite promising if there was a noticable join they would re-do the whole render. 29 Sep 2021, 27 Nov 2003 - All the best, Wain Homes social media team. Hi Michelle, thank you for choosing Wain Homes and for sharing your feedback with us. They've sent out the door company to reseal around the doors multiple times. Hi Dino, thank you for choosing Wain Homes and for sharing your feedback with us. Asia Pacific; EMEA; Latin America; UK Solicitors; UK Bar; United States But the weeks settling into your new home are just as important. Thanks Shaun and Martin for all the support. This should be headed 'Stage Two Complaint'. A couple left "devastated" by the poor construction of their new build home have put the house up for sale on Facebook just 10 months after moving in - at 50,000 less than the original asking price. We wish you all the best in your new home. Bought a house fromWainhomes And have been left with an awful shower.. they have decided to modernise there showers which you would think would be a great thing however it isnt. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. New opportunities are coming, so check again soon. We hope to hear from you soon. Wainhomes in December 2018 applied for outline planning permission for up to 100 homes at Chain House Lane, Whitestake. Wainhomes own land around our estate, they are responsible for the maintenance of the boarding fences and the over 60ft conifer trees contained within their land. Customer satisfaction is our top priority however, our Customer Care policy does not afford greater priority to issues raised on social media. All of our queries were always answered quickly and we really felt valued as customers. We use cookies to make our services work and collect analytics information. Visit our GDPR / Privacy Notice page to see what we do with your information. Starting from just a two-person operation working from a small office in Southport, the business now employs a full complement of sales, support and administration staff. Location. Visit our GDPR / Privacy Notice page to see what we do with your information. 2023 Trustpilot, Inc. All rights reserved. We understand our South West customer care team are in touch with you regarding any outstanding issues. We use dedicated people and clever technology to safeguard our platform. But if youve followed the 3 step process and are still unhappy with our response, you may wish to refer to the NHBC, your new home warranty provider, under their Claims and Dispute Resolution Service or other alternative redress which may be available. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. Kim has been helpful, professional and friendly during a daunting time. We wish you all the best in your new home. These will only be set if you accept. All the best, Wain Homes social media team. We use necessary cookies to make our site work. Wain Homes (North West), Kelburn Court, Daten Park, Birchwood, Warrington, WA3 6UTEmail: CustomerCarenw@wainhomes.co.uk, Wain Homes (Severn Valley), 1st Floor, Building 2, Great Park Court, Almondsbury Business Park, Bristol BS32 4PYEmail: CustomerCaresv@wainhomes.co.uk, Wain Homes (South West), Unit 2, Exeter International Office Park, Clyst Honiton, Exeter, Devon EX5 2HLEmail: CustomerCaresw@wainhomes.co.uk. Report this profile . We have requested further details from you via Trustpilot so we can share your feedback with the North West team. countries with shortage of lawyers; . Tell me more All about You Putting you first They claim the Wainhomes property in Honeymead Meadows, South Molton, was riddled with faults including leaky windows, blocked drains, warped floors and even unpainted walls when they arrived.. And if you feel you want to put a formal complaint in writing, we have a clear procedure to ensure its dealt with the right way. She diligently chased up the contractors (Kildare Plumbing) who were a little slow in responding (no fault of wainehomes of course). Well make sure your feedback is passed on to the team. Hi Steph and Mel, we'll make sure your feedback is passed on to the team at Crown Point so thank you for taking the time to share your experience. Bedroom GoalsBedroom Goals Golden Year - Official Sound Studio. I was a little annoyed that I couldn't get through to Wain Homes, I rang a few times and was on hold, then it went to the "leave a message" facility, which to be honest infuriates me. No one from wain homes has even tried to contact us and have tried also Cornwall housing many times as well and not even a phone call/ email . We do everything we can to deal with our customers in a fair and responsible way. Customer satisfaction is our top priority. Hi Lindsay, thank you for taking the time to share your experience. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. If you are dissatisfied with our service, either we have failed to do a repair, executed it badly or you feel you have been treated unfairly or discourteously, please follow the complaints process set out below. Excellent advice from Jade sale manager , she went that extra mile was extremely professional calm and explained everything.Paul site manager, also outstanding, the few snags we found were corrected within 72 hours.Crown Point is definitely a great build , if you want a house here Id move quickly! We are very happy with our new home and really appreciate the lengths Dave went to (and his patience!) If the blockage is caused by improper items being flushed through, such as nappies or wipes, you may be liable for any call out charges. These will only be set if you accept. They blame the delay is due to Council, the council say its Wainhomes. Employee Engagement Survey 2022. We hope to hear from you soon. We wish you all the best in your new home. After completing our snag list after moving into our new home on Talbot Manor, we have received excellent service. Please refer to your boiler user guide should a fault be displayed. Hi Fiona, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. For more information see our Cookies page. We will keep your personal data safe and will never pass it on to any third party. Many thanks, Wain Homes. During office hours (Monday to Friday between 8.30am and 5pm) call us on: For out of hours (weekdays after 5pm, weekends or bank holidays) call our 24 hour Customer Care Helpline on: All emergency calls will be responded to within 12 hours. 01625 544444 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Morland House, Altrincham Road, Wilmslow SK9 5NW. Great!Tiffany & Kwan. We use some essential cookies to make our services work. Hi Emily, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. We can honestly say that the whole process was dealt with professionally and without stress. Hi Lianne, we'll make sure your feedback is passed on to the team at Crown Point, so thank you for taking the time to share your experience. Constantly chasing as they never deliver on therr promises. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. If you're in, we've got jobs in management, construction, sales, site management and at our head offices that could be right for you. I have been keeping in contact with Kim working at Carrington the Place and she has been amazing, shes totally put my mind at ease about the whole process. You can also report the fake account. Kind regards, Wain Homes. All complaints must be received in writing by letter or email to your Regional Office Address or by email to your Regional Customer Care Team. Our new charity initiative is called Helping Hands, and were putting ours to good use. Wain Homes Lawton Green The site management is run exceptionally well, all snagging was promptly dealt with and the overall build was of very high quality. wainhomes customer care north west. To ensure you receive the quickest possible response, we advise customers to contact the Customer Care Team via the contact details provided and not through our social media channels. We use necessary cookies to make our site work. Many thanks, Wain Homes. I highly doubt Id buy a new build Wainhomes house in future for this reason alone! Menu Home; Rankings. 649 people have already reviewed Wainhomes. All the best, Wain Homes. Head Of Customer Care at Wain Homes (North West) Limited United Kingdom. Oxfordshire . Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. I would like to say a massive thank you to Cheryl, Rob and Chris for making our move as stress free as possible and I would highly recommend Them to anyone wishing to purchase a new home on the Waterside Meadows development. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. Today he listened to many concerns Ive had and reassured me personally that he will help where he can. Communication could sometimes be improved. More for WAIN HOMES (NORTH WEST) LIMITED (04978580) Registered office address Exchange House Kelburn Court, Birchwood, Warrington, WA3 6UT . All complaints must contain the following information: Please follow our formal 3 step process to get in touch with the right people at the right time, so they can fully investigate and respond to your complaint. Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis. . wainhomes customer care north westi miss you text art copy and paste. (personal blog) palatine road manchester street view. House isn't even 2yrs old and it has green algae already. WAIN HOMES (NORTH WEST) LIMITED Company number 04978580 Follow this company File for this company Overview Filing history People Charges More Officers Persons with significant control Filter. This was reported to Sam at customercare who was always on hand to answer calls and respond to emails concerning the issue and if it had been resolved. 3 October 2021, Next statement date 27 November 2023 Anyone can write a Trustpilot review. Always evolving, always looking forward and always looking for new people who share our ambition. We also ensure all reviews are published without moderation. Simon has patiently answered my many questions and went over and beyond helping me in tasks that I suspect are outside of his job description ( including helping me put up my outside Christmas Reindeer ) Mark then was key in sorting out the snags , many of which he completed himself. In terms of snags, we have had a few issues which have been mostly dealt with now - persistence with the customer care team is key. We hope to hear from you soon. This will be the final response and outcome. If you are not satisfied that your complaint has been fully resolved by our dedicated Customer Care Team, you can escalate to our Customer Care Manager in writing by email or letter. Had a great experience with Wain homes, special thanks to Steve,Jim the site manager and Sandy who were so helpful and constantly updating us on the building process throughout. Join to view profile Wain Homes. to get the jobs finished in a timely manner. We are Wain Homes. Visit our GDPR / Privacy Notice page to see what we do with your information. It's ruined the skirting boards and the plasterboard. Total loss of electricity throughout the property, which cannot be rectified by resetting the meter trip switch. Hi, thank you for sharing your thoughts. The customer service and response from Wainhomes has been awful.They maintain the land around our house and have failed despite several requests to fix part of the fencing that was damaged over a year ago due to severe weather damage. At reservation, youll receive a guide to your new home detailing what you can expect through the buying process and beyond and numbers to call if you need us. 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