You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Make sure the device hashardware encryption enabled. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. If youre concerned about whats actually backed up, its pretty straightforward. TechCommunityAPIAdmin. For more information, review the Microsoft Privacy Statement. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. A: When you open Authenticator, you'll see your added accounts as tiles. I did change my tone for notifications so I knew it was "special". The app requires your consent to use biometric or facial recognition instead of entering the PIN. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. To remove an account from your old phone, open Microsoft Authenticator on it. I have been trying to log in to my Microsoft account on my new laptop. My MS Authenticator app does not show any 6 digit one-time-tokens. Whenever I try to enter a MS service (e.g. If you have an Android device, the ID.me Authenticator app is the best option. 01:13 PM App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. Definitely would like to see the one-time bypass feature in Azure MFA. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. The problem persists. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! Q: How can I get my Incident ID aftersending logs to customer support? You can choose whether you would like a vibration whenever you receive a notification to verify your identity. Whenever I try to enter a MS service (e.g. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. You still use your password to access credentials to share with another organization. On the next screen, you can select onStop sync and remove all autofill data. Read the contents of your storage. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Restart the device and try again.2. I am now receiving notifications as expected and all approvals are working. Run at startup. You don't need Microsoft Account. When I go back to the iOS app, I get stuck. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. The Authenticator app is not required for all accounts. You can use this feature on a device where your work or school account isnt added. This type of account is frequently called a "broker" account. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. To use Microsoft Authenticator, you need to first enable it on your Android device. Choose the account you want to sign in with. Dec 14 2021 You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. There are only 2 choices provided. If the date and time is wrong, or out of sync, the code won't work. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. WhatdoIdo? I'm afraid it's an Android 5.0.2 issue. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. Q: My one-time passcodes are not working. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! Tap on Enable push notifications and youre all set! Prevent phone from sleeping. Select the headings below to see more information. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. I have make sure that the battery optimization and all sort of notification permissions are allowed. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Use biometric hardware. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. To use Microsoft Authenticator, you need to first enable it on your Android device. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. A: Make sure the date and time on your device are correct and are being automatically synced. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. Use fingerprint hardware. Oct 06 2018 Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. A: The Authenticator app collects three types of information: Account info you provide when you add your account. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. Autofill is not currently available for work or school accounts. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). If you know a SECURE download site with the old APK please tell me. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. First, you need to have the Authenticator app installed on your mobile device. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. introducing new interoperability features, Do Not Sell or Share My Personal Information. A: This is a known issue on iOS 13+. Of course they are. If you want to be certain that your account is always secure, you should use the Authenticator app. This way you can reenable push notifications. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? Select Security info in the left menu or by using the link in the Security info pane. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Reinstalling doesn't work either. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Q: What is App Lock, and how can I use it to help to keep me more secure? The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. Old Microsoft account authentication app was perfectly working. Would be very grateful for some help. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Sometimes your organization wants to know your location before allowing you to access certain resources. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. Used to scan QR codes when you add a work, school, or non-Microsoft account. Any personal data collected is limited to information needed to help troubleshoot app issues. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. We previously sent these notifications only through email and SMS. Q: Which version of the Authenticator app should I be using? Microsoft is also providing Outlook with a similar service. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. You might need to talk to your service provider to help with the Android or Apple notifications channel. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). Removing autofill data doesn't affect two-step verification. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. Please remember to mark the replies as answers if they help. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. My phone have been stolen, I had work account logged in there. Then, select Settings and scroll down to the Notifications section. I also cannot find a code to enter on my laptop from the app. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. This is causing issues when users need to re set up the account in the Authenticator app. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. After that, you should start receiving push notifications from the Authenticator app. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. This is the only way to fix it. Draw over other apps. For the Outlook account, youd follow the same steps. Thanks. What should I do? 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However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. What are the steps? Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. Regards, Walter All rights reserved. Check for notifications doesn't change the situation: no notification queued. Azure side(work) never sends notification to authenticator. Please ensure push notifications are enabled in Settings and your network connection is stable.. Follow the Android prompts to grant that permission. Please try the above suggestion and if there's any update, feel free to let us know. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Most accounts provide backup codes you can use if youve lost or damaged your phone. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Additionally, because the app stops running as soon as you close it, it won't drain your battery. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Hi everyone. 05:34 AM. Personal use works every time. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Finally, add the account again and turn authenticator backup back on again. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. A: Here's the full list of permissions that might be asked for, and how they're used by the app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. They also can contain device data such as device name and operating system version. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Enterprises can only enable passwords autofill for all or none of their employees at this time. but the amazing thing is they can reach other web-pages like google or Yahoo. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. I haven't been able to figure that out. It shows 8 digit one time passwords. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. Fortunately, Microsoft Authenticator provides a backup and recovery option. If you have already registered, you'll be prompted for two-factor verification. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. Since we launched in 2006, our articles have been read billions of times. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Oct 06 2018 Try change the network to see if the result is different? Microsoft Authenticator app has stopped displaying the approve/deny message. Microsoft's increasingly breaking down barriers between Apple products and its own. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Then, tap Settings and turn on the toggle for Enable push notifications. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). microsoft authenticator not sending notifications new phone microsoft authenticator not sending notifications new phone. Want CNET to notify you of price drops and the latest stories? Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. The app notification issue appear on iOS and Android? Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. Learn and ask questions on how to implement MFA. The specific permissions you see will depend on the type of phone you have. This setting can be turned on or off at any time. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Where do I change priority to higher so that I receive the notification. For me it was not required to remove settings or the whole app to solve it. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. For other accounts, youll see a six or eight digit number in theAccountspage of the app. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. On Android, Microsoft Authenticator is failing to register for push notifications. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone.