Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. The goal: make life simpler for all our employees. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. The thirty (30) Minute Ready Window will begin at the stated Ready Time. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. I think that things are what you make it. The fax number for Mobility Eligibility is 404-848-6900. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Service cannot be provided earlier, later or on days when regular MARTA service is not available. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. . A MARTA Mobility Service Agent will explain the service and/or mail an application. Reduced Fare Office OR (Forsyth Street Side) Disruptive, harassing, or threatening behavior is prohibited. Overview The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. However, a replacement fee will be charged for each lost or stolen card. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Service cannot be provided earlier, later or on days when regular MARTA service is not available. A CCR will return the call and complete the reservation. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. 404-848-5000 . If service is to be suspended, the reasons will be provided. that the online Mobility application is currently unavailable. Name, address and telephone number Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Call 404-848-5000 and start your Balance Protection. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Parking Availability; Parking Fees; Key Parking Status; More. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Customer Service. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Untapped Breeze cards will lose value if not activated within this time period. MARTA Reduced Fare Office 30 Alabama Street, SW Riders' Advisory Council; . Visit our Visit our MARTA Mobility page to see the qualifications for this service. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Inconvenience in using the fixed route system is not a basis for eligibility. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. 5. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or 404-848-5826. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Customer Name (first and last) or Customer Identification Number. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Day and time of experience 2424 Piedmont Road, NE Customers with inoperative wheelchairs cannot be transported. MARTA Police (Non-Emergency) 404-848-4900. Atlanta, GA 30324-3330, In Person: The fax number for Mobility Eligibility is 404-848-6900. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. 404-848-5826. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Also please be advised that this card must be surrendered upon request by a MARTA official. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Conditional eligibility (some trips). The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. MARTA Police (Emergency) 404-848-4911. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. To view the full code, please visit How much does a Reduced Fare Breeze Card cost? Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Transit; MARTA Service; Facebook; Instagram; In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. The customer cannot depart earlier than 4:00 PM. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. 404-848-5000 . If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. *Unlimited rides for consecutive days beginning first day of use. . Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Customers may travel with one companion. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Five Points Lost and Found Office is temporarily closed. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Where can I purchase bus passes? For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. 2424 Piedmont Road, NE Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. When does my Reduced Fare Breeze Card expire? If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Individuals may forward the completed application in the following ways: Via Mail: Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. https://pass.itsmarta.com/Account/Login. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. It is the operators responsibility to ensure that mobility aids are safely secured. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Card or the customer must pay cash. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Get to Know MARTA. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. . Please complete the PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Customers must be ready to depart at their assigned Ready Time. MARTA Mobility. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Operators cannot make change. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. University Program. All future replacements are $5. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Riders' Advisory Council; MARTA HOPE Program; . Customer Service. Indicate the type of mobility aid used, and if the lift is required. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. The assigned Mobility bus is scheduled to arrive during this time. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Please complete the Is a shared ride, advanced reservation mode of public transportation. 2. for any inconvenience. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. http://www.itsmarta.com/ride-with-respect.aspx. Atlanta, GA 30324-3330, Via Fax: Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Administering medication is the customers responsibility. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! You may also e-mail: MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Customer Service. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers may also cancel via the MARTA website @ Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Using tobacco or electronic cigarettes or vaporizers is prohibited. 6. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. 2424 Piedmont Rd, NE 30 Alabama St., SW Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. The fax number for Mobility Eligibility is 404-848-6900. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. MARTA Mobility does not access residential driveways. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. MARTA Mobility About MARTA. Customers with schedules that require frequent changes are not eligible for subscription service. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. 2. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process.