Yours sincerely, Christian Jaquier, We recently came for my birthday and we really enjoyed it, all thanks to Mr Vimal Rambhojun at the main bar area. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We were just beyond tired but it seemed like "the right hand didn't know what the left was doing" (and some simply dont care because I asked for the manager and nobody took care of that) and excuse were made. I work in tourism and I would have at least offered a compensation for that day and I wouldn't have sent someone ahead who couldn't do anything about the process anyways beside apologising. Own or manage this property? more. The sea was really cool, and I learned how to fly sailing boats. We are a family of frequent travellers and I can assure you that the food is beyond any expectations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Cannot recommend this place enough! He made sure that we enjoy the hotel at the maximum and we certainly did. We do hope that aside these unusual shortcomings, you have had an enjoyable stay and that we would have the opportunity to welcome you back very soon for a unique experience. We have been blown away by our recent visit to Long Beach Resort. Tamarina Golf, Spa and Beach Club boasts 119 luxury villas, an 18-hole par 72 challenging Championship golf course designed by Rodney Wright, a . You have to go there and do your vacation in this Hotel. The swimming pools, the morning yoga, the entertainment, spa, restaurants, kindergarden they are all really much beyond expectations. Dear loveeat74, Greetings from the Long Beach Mauritius! Going to breakfast half an hour before they close is too late for some dishes? Its 255 rooms are harmoniously arranged in three semi-circles with wonderful views over the crystal-clear waters of the lagoon, the coral reef and the Indian Ocean beyond. What food & drink options are available at Long Beach Mauritius? We look forward welcoming you back very soon. The team led by Christian could not do enough for us. Also when you come too late (half an hour before the official end) you really have to insist to get the fruits they serve earlier. Also, thank you for mentioning those who have had the privilege of looking after you during your stay. Own or manage this property? See more questions & answers about this hotel from the Tripadvisor community. Sincerely, Jean-Marc Ma-Poon, Its true, the best of all was the beach and the sea. We do hope that aside these unusual shortcomings, you have had an enjoyable stay and that we would have the opportunity to welcome you back very soon for a unique experience. Yes, Long Beach Mauritius offers airport transportation for guests. Opened in 2011, it is an elegant and affable holiday resort featuring a unique blend of island chic architecture and tropical landscape. My favourite spot was the, Dear Guests, We wish to extend our heartfelt thanks for choosing Longbeach Maurtitius for your stay and for the time taken to share your experience on Trip Advisor. Not quite a 5 star hotel ,but still a lot to recommend it. Your ratings have been shared with the team and surely we all look forward to the pleasure of welcoming you back to our shores. Thank you for your appreciation, excellent rating and high recommendation. Dear Gsilbe870421, Thank you for sharing your experience encountered at our resort. Warmest regards, Christian Jaquier. A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. To have the opportunity to improve your stay to a better one, we have shared your experience with the concerned team, who will take the measures to solve the mentioned points. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. So, so grateful. The swimming pools, the morning yoga, the entertainment, spa, restaurants, kindergarden they are all really much beyond expectations. A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. With a choice of 5 restaurants, and an extensive range of activities including preferred access to the Ile aux Cerfs Golf Club, your holiday at Long Beach Mauritius are a long way from ordinary. In response to your concerns, we regret that the service was not up to your expectation. The place is so cosy, peaceful and it was exactly the place where i wanted to be for my birthday. The personnel welcomed us so well, specially Mr. Adesh who was i guess the one in charged. Top room amenities include a minibar, air conditioning, and a flat screen TV. +230 4020100. A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. The Residence Mauritius View Hotel 3,549 reviews 1.9 miles from Long Beach Mauritius Free Wifi Free parking Special offer Visit hotel website All Inclusive 2022 Ambre Mauritius View Hotel 8,622 reviews 2.0 miles from Long Beach Mauritius Free parking Beach All Inclusive 2022 LUX Belle Mare View Hotel 8,505 reviews Sincerely, Jean-Marc Ma-Poon, Absolutely awesome vacation on Easter with my Family. It was a great experience with Hotel Long Beach. 1 miles from property. Book Long Beach Mauritius, Belle Mare on Tripadvisor: See 5,505 traveller reviews, 7,320 photos, and cheap rates for Long Beach Mauritius, ranked #6 of 11 hotels in Belle Mare and rated 4.5 of 5 at Tripadvisor. Yes, free parking is available to guests. high service quality and best food; rooms worn out and renovation required. Warm regards, Christian Jaquier, Hk Shah Alam services was extremely good. We will stay here until next week, but will not come back if things do not change. Solana Beach. Eva Maria from Austria :-), Ocean front rooms are overlooking the beach, Dear Guest, I would like to thank you for staying at our resort and also for taking the time to write a review of your experience. Again taking the stress out of a difficult situation. Are any cleaning services offered at Long Beach Mauritius? While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Struggled to get a decent coffee some mornings which is important to me. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Sincerely yours, Christian Jaquier, First of all- the staff is very friendly and some are excellent. They would see me caring my little one and run to give me a hand with my luggage or bring her. . Please see our partners for more details. Really, do not miss your chance visiting this place. Thank you for your appreciation, excellent rating and high recommendation. A manager for example. Eventually i don't regret spending my birthday there. Also i want to say some especially and limitless greeding to the really nice Team at the Pool Bar. A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. We stayed in a Junior Suite with beach access for 10 days. Thank you for staying with us and celebrating your birthday at our resort. They dont realize when you sit down at breakfast. Please see our partners for more details. They do engage a lot with the guests to ensure that the guests are happy and they have a very good guest follow-up process, where if anything is brought up to their attention, there is instant and proper follow-up. Claim your listing for free to respond to reviews, update your profile and much more. Long Beach. I am a real Japanese Food lover and my husband took me to a surprised birthday dinner at Hasu restaurant long beach. Reviews of Long Beach Mauritius Off the B59, Coastal Road , Belle Mare, Mauritius #12 of 24 hotels in Belle Mare See the property Languages: Traveller type: Sort by: 100% verified reviews Real guests. A very nice hotel for families with kids with a very good kids club with great installations. The hotel was nice, not great, just because it isnt a great hotel. Once, the lady teaching water gymnastics saw me having my child in my arms and bringing a drink and went out of the pool to help me! There are more places to choose from in the, Frequently Asked Questions about Long Beach Mauritius. Find out more. We do hope that aside these unusual shortcomings, you have had an enjoyable stay and that we would have the opportunity to welcome you back very soon for a unique experience. Own or manage this property? Overall everything was great but what really made our experience was the friendly hospitality we received from staff all over the resort. We look forward to welcoming you back to your home away from home in the not so distant future. Your satisfaction is the greatest reward of the team, and certainly will act as a source of motivation to perform even better. Our kids spent a bit of time at the kindergarden and we were able to feel how much care and attention these ladies were giving to the children. Long Beach, A Sunlife Resort is located on Belle Mare beach on Mauritius's East Coast. It is our pleasure to hear that your kids had an amazing time with our Kids club team, who are giving their best, genuinely to deliver a unique experience. Conveniently located restaurants include Table d'hte Chez Mamie Sophie, Hasu, and Sunshine Fusion. I was having a few massages and facial rituals, all very relaxing and refreshing. They would see me caring my little one and run to give me a hand with my luggage or bring her. Once, the lady teaching water gymnastics saw me having my child in my arms and bringing a drink and went out of the pool to help me! Again taking the stress out of a difficult situation. Sincerely, Christian Jaquier, Great place to spend a beachy holiday and playing golf at ANAHITA GOLF COURSE, Beautiful beach, it was great to have an ocean front room, specially the staff have been amazing - they are well trained and customer orientated - the chief of the restaurant and his team where looking great after all guests and their special requests - Mr. Tony and his team did a great job and also the driver Mr. Baba was taking care for the shuttle to the golf course in a special way - we have never had such an experience before. All the employees and service was so kind! Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. I wished that she was living closer to where I am but we will surely be back. It took five times to get a simple black iced coffee, my napkin was dirty, there is only one kind of cheese..it is simply not a five star breakfast. It's the best experience ever and for sure will visit again. I did watch them in action for a couple of events and this seemed to be the case for all events they organise, well done to both of you fabulous ladies. We are delighted to read that you have enjoyed your stay with us as well as the facilities and services offered, especially Mr. Vimal Rambhojun, our associate, who will be fully recognized for his outstanding performance. A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. All the best wishes for them. Your feedback is a great source of motivation for us as we try to achieve even higher standards of service and care. Tripadvisor performs checks on reviews. There are plenty of toys, activities, anything that you can think about. With a choice of 5 restaurants, and an extensive range of activities including preferred access to the Ile aux Cerfs Golf Club, your holiday at Long Beach Mauritius are a long way from ordinary. with and not the guest to deal with it. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Looking forward welcoming you back very soon. We will share your reviews with all the staff and it will definitely a boost for all of us. Are there opportunities to exercise at Long Beach Mauritius? The room we were promised in the end had maintenance issues out of a sudden and we had to move to another one. Our kids had the most amazing time and made lots of new friends. Dear rebeccamZ6293QU, Thank you for staying with us, your trust in Long Beach Mauritius and taking the time to share your feedback. I work in tourism and I would have at least offered a compensation for that day and I wouldn't have sent someone ahead who couldn't do anything about the process anyways beside apologising. Lock in a great price for your next stay Get instant confirmation with FREE cancellation on all accommodations Free concierge service available when booking this property A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. You will love it as we did! Please rest assured that we have taken your constructive feedback on board and will ensure that all our guests will only get the very best in all aspects of their stay. All the best wishes for them. See 5,762 traveler reviews, 7,615 candid photos, and great deals for Long Beach Mauritius, ranked #6 of 11 hotels in Belle Mare and rated 4.5 of 5 at Tripadvisor. At the heart of the resort is the piazza, with restaurants, bars and shops surrounding the chic central square. I don't want excuses and apologies from several people- just someone who is taking care of an issue in an efficient and guest centered way and taking complaints and concerns seriously. The team led by Christian could not do enough for us. Loane down at the Tides restaurant took such great care of us every day, thank you! Overall a well run and managed first class resort and a credit to this small group of hotels. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. It is always a pleasure to read that our guests are satisfied with the location, the layout and the services that we provide at our Resorts.I am delighted that you have taken the time to share such kind of experience to the world and would like to thank you for your appreciation of the facilities and services. Kindness, being our moto, will remain our top priority to make you experience the beauty of Mauritius. Claim your listing for free to respond to reviews, update your profile and much more. Our "Come Alive collection" offers a range of experiences to radiate the magic of Mauritius. team. Sincerely, Jean-Marc Ma-Poon, Adults Only and Adult Friendly Resorts Mauritius, Hotels near Aquacity Belle Mare Watersports. We had to extend our stay due to cyclone Freddy which could have been stressful but the whole experience was managed perfectly with as little disruption as possible by the management. A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. Thank you for your excellent feedback, which I will be delighted to share with my team. We are delighted to read that you have enjoyed your stay with us as well as the facilities and services offered, especially Mr. Vimal Rambhojun, our associate, who will be fully recognized for his outstanding performance. Overall service quality is outstanding. Which popular attractions are close to Long Beach Mauritius? Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Please rest assured that we have taken your constructive feedback on board and will ensure that all our guests will only get the very best in all aspects of their stay. We also got our room finally at 4 o clock pm (we arrived at 9 in the morning- promised to get a room by 2 pm) after several issues and changes and stayed without our luggage the entire day. I am glad to read that you have spent beautiful moments at our resort and that the facilities and services were to your holiday convenience. We regret to hear that our rooms condition did not match your expectations and wish to express our sincere apologies. Best of luck Hotel Long Beach, Dear Jubair786, Greetings from the Long Beach Mauritius! Shannon, from the Spa team, will be pleased to hear that she offered an exceptional treatment, and will surely be recognized. to many issues in the room.renovation required. Long Beach Resort is situated on more than a kilometre of sandy beach and coral reef, where water sports are plentiful. Best regards, Christian Jaquier, Adults Only and Adult Friendly Resorts Mauritius, Hotels near Aquacity Belle Mare Watersports. We are glad to hear that you discovered the water activities with enthusiasm. Claim your listing for free to respond to reviews, update your profile and much more. No fresh juices (they can't make fresh orange juice, really?) We are a family with 3 children ages 8, 6 and 18 months. Sincerely, Jean-Marc Ma-Poon. Sincerely, Christian Jaquier, Great place to spend a beachy holiday and playing golf at ANAHITA GOLF COURSE, Beautiful beach, it was great to have an ocean front room, specially the staff have been amazing - they are well trained and customer orientated - the chief of the restaurant and his team where looking great after all guests and their special requests - Mr. Tony and his team did a great job and also the driver Mr. Baba was taking care for the shuttle to the golf course in a special way - we have never had such an experience before. I decided to go to Mauritius for my honeymoon, and Mauritius and Long Beach for the Christmas season were amazing. I do not know from where to start we were travelling with 2 toddlers, 1.5y old and 3.5y old, staying at a villa on the beach for a week. We are glad to hear that you discovered the water activities with enthusiasm. Dear Guest, It fills me with great pride to learn of your great experience here at Long Beach Mauritius. I am glad that you have had an enjoyable stay and that the resort facilities and services offered were to your convenience. But take. with and not the guest to deal with it. Cap Ouest Mauritius - Tripadvisor Reviews. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Do not miss also to treat yourself well at the Spa. team. to many issues in the room.renovation required. There are more places to choose from in the, Coastal Road, Belle Mare, Mauritius 41601. Water sports like sailing, kayak, etc are included in AI package. Warmest regards, Christian Jaquier. Golf Unforgettable is the only word to describe around of golf on the course at Paradis Hotel. Finding excuses instead of solutions and in the end trying to make the guest dealing with it- that is simply not what you would call guest service. Does Long Beach Mauritius offer any business services? Dear Gsilbe870421, Thank you for sharing your experience encountered at our resort. Pointe de Flacq, 41602 Belle Mare, Mauritius - Great location - show map After booking, all of the property's details, including telephone and address, are provided in your booking confirmation and your account. I am glad that you have had an enjoyable stay and that the resort facilities and services offered were to your convenience. Flic en Flac Beach: Mauritius - Feb 2015 - See 3,179 traveller reviews, 2,122 candid photos, and great deals for Flic En Flac, at Tripadvisor. What are some restaurants close to Long Beach Mauritius? When we arrived they tried to tell us that it was the agencys fault and we should deal with it. Thank you for staying with us and celebrating your birthday at our resort. Do not miss also to treat yourself well at the Spa. We are glad to hear that you discovered the water activities with enthusiasm. All of them always lip-read us all our wihses. Does Long Beach Mauritius have any great views? While we weren't particularly bothered about this, the staff could not have, Dear Guest, I would like to thank you for staying at our resort and also for taking the time to write a review of your experience. Yes, free parking is available to guests. We got refunded later (as the transfer was already paid and mistakes can happen) but from a five star hotel I expect that they deal with the agency which they are working. Thank you for your appreciation, excellent rating and high recommendation. Sincerely, Jean-Marc Ma-Poon, We stayed for 7 nights at the end of March. Again taking the stress out of a difficult situation. Bedspread and decorative pillows were saved. (The light doesnt work in some of the lamps in the new room, there is only one bathrobe for 2 guests). They did not use the kids club but we had rave reviews from friends. I don't want excuses and apologies from several people- just someone who is taking care of an issue in an efficient and guest centered way and taking complaints and concerns seriously. From the moment of our arrival to the moment we left the service at the hotel was impeccable. We have been to numerous hotels in mauritius and travelled to many countries but we have never met someone so kind along with an exceptional customer service like his -From Rughoo Bhikoo family, Dear janhavir2023, Greetings from the Long Beach Mauritius! Finding excuses instead of solutions and in the end trying to make the guest dealing with it- that is simply not what you would call guest service. But first things first: we had issues with our airport transport as we booked via an agency and we were not able to reach the hotel so we took a taxi. What are some of the property amenities at Long Beach Mauritius? The staff is exceptionally kind and caring. Hotel services was great. I was having a few massages and facial rituals, all very relaxing and refreshing. Read more Write a review Showing 1 - 25 Next page Reviewed: 31 December 2022 Patricia United States 6 reviews This is the version of our website addressed to speakers of English in South Africa. Nearby attractions include Belle Mare Beach (1.7 miles), March de Flacq (3.2 miles), and Sagar Shiv Mandir (1.7 miles). I do hope that we may welcome you back in the future for a better experience. We look forward welcoming you back very soon. A simple order of 2 iced Americanos and one green tea took 20 minutes and in the end we had 5 versions of Coffee (milk, sweet, iced tea) on the table and at last what we ordered after explaining the order to a restaurant manager. We highly value our guests feedback as this is what supports us in our efforts of improving the level of service and standards. We got refunded later (as the transfer was already paid and mistakes can happen) but from a five star hotel I expect that they deal with the agency which they are working. Warmest regards, Christian Jaquier. But the final random act of kindness was as we were leaving, our transfer to the airport didnt turn up so the hotel swiftly arranged one of their cars. A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. This Team is so friendly and nice and it was a pleasure to order our Drinks there. I work in tourism and I would have at least offered a compensation for that day and I wouldn't have sent someone ahead who couldn't do anything about the process anyways beside apologising. The rooms were amazing, cleaned and tidied to an extremely high standard every day. I am so glad to note that you did appreciate the overall services and facilities offered to you and the recognition of all our exceptional team members. Long Beach Mauritius: high service quality and best food; rooms worn out and renovation required. Is parking available at Long Beach Mauritius? Do not miss also to treat yourself well at the Spa. Warm regards, Christian Jaquier, Hk Shah Alam services was extremely good. This would normally have a cost attached but the hotel asked the driver not to take our money and they would sort it out. This is not how you treat guests. to many issues in the room.renovation required. Tripadvisor performs checks on reviews. Thank you for staying and celebrating your honeymoon with us here, in Mauritius.