It was three rings together. Set a time to meet online or in-store, and we'll meet you, ready to help. You can find contact details for Kay Jewelers above. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. You can always get a free shipping coupon at KAY Jewelers. Color gemstone jewelry is not eligible for trade-in. This company was holding a sale on their rings. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. } Not an email. In addition, all necessary repairs must be completed by our representatives. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. I wear the chain everyday and wash in it. At Kay.com, they strive to provide the best customer service possible. For a price quote on specific engraving requests, please visit your local Kay Jewelers. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. (18 weeks ago as of 10/14) She said she will call back after she calls the store. There can be some limitations, so pay attention. I had read all the reviews after purchasing, and got really worried. What address can I use? I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Corporate Phone Number: 1-800-877-8169. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Im friends with the manager and she lied to me as well. Desired outcome: Two REAL jewelers have stated that it in fact can be repaired. Order number: [protected] From guiding you to the perfect engagement ring to handling a purchase-related question. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. 375 Ghent Road, Akron, Ohio 44333, United States. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. No, there are no shipping charges applied to orders shipped to a store. I was told they couldn't resize them, which seemed odd for a 'jewelers'. You will be required to sign for your merchandise when you arrive to pick it up. Privacy Policy. } Saturday: 10 AM 10 PM ET. I love that they offer the diamond replacement guarantee with any diamond purchase. I ordered two pairs of earrings online. What is KAY Jeweler's return and refund policy? While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. You all are Rock StarsSheena. Get buying tips about Jewelry Stores delivered to your inbox. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. Extended service plan: Claim it and get a lot of features. Also bought Avery the bear for st Jude hospital great cause. HotDeals uses cookies from third-parties or affiliate networks to That's a great deal. Clarendon House 2 Church Street. - did not follow up. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. Shortcut: Press 1, then press 1, the press 0 twice. It can help you save $200 OFF on your orders. How long do I have to pick up my merchandise? color: #515666; Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. Their telephone number is (845) 564-2205. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. I was told it could take up to 72 hours to hear back from a supervisor. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. 2020 for repair. I would have remembered that. On May 27, 2022 Picked up ring from Kay. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. I have over 8 years of experience working in retail and customer service. December 2021 my husband purchase 3 tennis bracelets for Christmas. January 25, 2023 by Ana Stanar. Customer Service Technical Support. Copyright 2022 Consumers Unified LLC. Personalization services: Certain metals such as tungsten and titanium cannot be sized. I was so excited and thankful for her great customer service. Top of the Page. Monday to Friday: 7 AM 1 AM ET. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. You will be notified via email that we have received your returned order and that your method of payment has been credited. Returning your KAY purchase is easy. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. I called the store and asked for a district manager and they gave me a wrong number. Kay Jewelers should not pressure and make their customers feel uncomfortable. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Twitter. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. She was very nasty with me and at first refused to listen to the entire situation. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Learn more I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Or you may exchange it within 90 days of purchase at any Kay Jewelers. One pair was fine. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Top of the Page, What is the difference between white gold and platinum? enhance your experience. Recently my boyfriend lost his mother and inherited her belongings. This company is a SCAM with jewelry. This is where the fun begins! 2023 HotDeals.com, All rights reserved. That ring is worth 3x that amount now, and $600 for it is unacceptable. You just need to follow some tips to get $25 off select merchandise. With our free tools, you can check out the . Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. I got an email on December 29th saying I would get my refund in 7 days. we only owed $185.00 now it's almost 1200.00. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. What is Kay Jewelers return and refund policy? (Engraving is not available on kay.com.) Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! .js-responsive-image { The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Kay Jewelers does not raise credit limits automatically as a matter of policy. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. The very next day its 30% off and this store will not give me the additional 5%. The opportunity to save $25 OFF is not common. They will tell lies, not return phone calls and not measure your finger properly for the sizing. I returned the earrings to the store on 2/26. All I get is a runaround. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Do not buy from them. Kay Jewelers customer service. We were not given any insurance claim information. I paid to have it fixed once and waited, so i think thats fair. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Customer care will lie about resolving the issue. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. (Exchanges cannot be made at kay.com). Top of the Page, Do you have a trade-in policy? I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. In order to start the call, please close this box and then unblock your mic in your browser settings. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. His parents had purchased jewelry at Kay's for many years. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I will NEVER shop at Kay again. . I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. I am currently a very dissatisfied customer. Kay Jewelers P.O. Exchanges can be made at any Kay Jewelers location. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. The best part is that she did this on one of the busiest weekends for Kay Jewelers! I was told they couldn't resize them, which seemed odd for a 'jewelers'. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. They are professional liars for MONEY! 327 Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Top of the Page, What is a special ordered item? Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Later I was told it was a custom order and not returnable for that reason. Unfortunately, there are quite a few good reviews about the company's support service. MORE+. Click here to get notifications about new complaints of Kay Jewelers. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. How will I know when my order is ready for pick up at my KAY Jewelers store? What colored gemstones are considered precious? Well, then I asked to look for a replacement that is the same as the one got lost. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Buy now! I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. border: 1px solid #515666; I absolutely will never shop with Kay's again!!! No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. The package was never opened by anyone and came back only a couple days after being shipped. What is your policy regarding the gold supply chain? They use them, abuse them and then let them go!!!! Sunday: 12 PM 9 PM ET. If you have a payment history and your account is in good standing, you may be . Sign in to add more and ensure your Favorites will be available on all your devices. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Credit & Financing. No, one in the store informed us of a promotion for 18months. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. Credit options: When will my credit card be charged for my in-store pick up? I WAS there at 6 months. In order to start the call, please close this box and then unblock your mic in your browser settings. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Design-a-ring: How can they make sign that and dont release my ring? They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! If you visit the Spring field Mall location, Faviba will take good care of you. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. was even willing to spend more & trade up, with a warranty purchase. Yes, they offer complimentary gift wrapping on all orders. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. I contacted customer service and they do not have the ability to push the transaction out or expedite. Thank you, you have successfully subscribed to our newsletter! I then went to put it on and the chain snapped immediately. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. .left-navigation .nav-link a:hover, Immediately receive the case number. Please DO NOT SHOP AT KAY'S. When I brought it in, they said it would be $450 to repair. Desired outcome: I called them and they told me that they had found and it would take another week to be ready for pick up. 8:30am - 10:00pm; Custom designed jewelry is not returnable. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . It looks like your microphone is disabled. Most orders will arrive within 3-5 business days. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. monetization. No, there are no shipping charges applied to orders shipped to a store. background: #515666; I would also like the diamond replaced based on the diamond guarantee that you offer. Kay Jewelers does not provide customer service by email, but does provide it by phone. they accept all major credit cards, PayPal, and Apple Pay. That didnt help me at all. Affiliate disclosure: Hotdeals.com uses affiliate programs for Be Blessed and Take my advice Please. This will surely increase the credibility of your complaint. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Now, it has started customer satisfaction survey to collect feedback and improve their service. I still had the Diamond, so that was to remount & fix the prong. ARPhotography . Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Will I have to pay shipping charges if I request in-store pick up? I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. You will need to provide your account information and payment method when you call. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Our Company In our experience with Kay, we have had several frustrating experiences. After 30 days, your order will be returned to kay.com and your method of payment will be credited. FAQ. Your Jewelry Consultant is ready to talk! The price I paid in 2003. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. It was 25% off. links within this website. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Learn more } I've already spoken to the store manager, I do not want to speak to him again. What Is The Customer Service Number Of Kay Jewelers? I still had the Diamond, so that was to remount & fix the prong. I contacted my bank for a dispute and Kay finally refunded me my money. Fun delivery. Thank u so much Sonya u deserve a raise! Shipping has always been top notch and quality too. The ring came in perfect condition, no scratches or anything. Do all rings come in the same size or are there different sizes available? This profile has not been claimed by the company. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. KAY Jewelers offers engraving on select merchandise. Doesnt seem like much but its a $600.00 difference. *Exchanges are not accepted at kay.com. It can help you save $200 OFF on your orders. She was diligent on researching the best options for me. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Learn More. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. We were never notified about the incident. He gave me 1000% great customer service!!! My store experience at Kay Jewelers was absolutely amazing. Facebook. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Use this comments board to leave complaints and reviews about Kay Jewelers. Beyond that, he took no responsibility for the monetary loss. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. I called and talked to three different managers three different times. Sonya took the time to contact several Kay's to try nd track the band down. You'll have great cow workers and flexible schedule I just want to take time to praise Sonya at the Park City Kay's location. Your Jewelry Consultant is ready to talk! This company is HIGHLY UNPROFESSIONAL. We will repair or replace your mounting without charge if any defects are found during this period. cart reminders from KAY at the cell number used . If youd rather exchange your purchase for something new, great! Kay.com will not accept the return of merchandise picked up at the store. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As a long time customer, I feel like I have been rob. Fix for a reasonable amount. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Exchanges can be made at any Kay Jewelers location. What are you looking for? Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Please see our return/exchange policy I will continue to put this review everywhere I can! Very disappointed with kay. I am being told that my ring is unrepairable, and that is NOT true. "Kay jewelers online service is hot garbage, worst trash ever. Top of the Page, Can I return a special ordered item? Need Assistance? We bought a bracelet and an Opal ring for my daughter as well. Signet Jewelers Ltd. - Kay Jewelers. Save up to 10% OFF on KAY Jewelers items. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Phone Number: 1 (800) 527-8029. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! What is the difference between natural and lab-created stones? Please try again. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Both share the same physical, chemical and visual properties. Text (855) 221 - 6255. Style finder: It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. color: #515666; (Exchanges cannot be made at kay.com). I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. #freethebear" Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Above all, provide memorable customer service to clients and workers according to our top-notch service standards.