Rent-to-own and financing options allow you to get the trailer you need within your budget. We are committed to guaranteeing our customers privacy. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. Direct Ferries Limited has its registered office in London, United Kingdom. Wondering what happens if your ferry travel plans change? We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). Can I cancel them and get a refund? They will look after you - Direct Ferries arent interested! We had the same with Qatar. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Tried to amend reservation to Mar 3-6. I got the cash but obviously just the value of our cancelled tickets. If I enter a wrong license plate number, is correction required? It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Wait does that mean I can retrospectively change the terms to every contract I've entered into? I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. Buying a ticket was easy but now to see how the experience on board will be in a few months! WebPlease use the contact form on our website to request a ticket change. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Please note that cancellation requests cannot be made via phone. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. Please don't hesitate to contact us, if you have any queries. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! 2023 Trustpilot A/S. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Some of the add-ons on this site are powered by. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. We did so with Britanny Ferries. Up to 1 million prices are checked every day with more than a million crossings arranged each year. WebGreater than 24-hours before travel. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. That is even worst handle from your company. saved me almost 50% of the amount I have recently been having to pay for this journey. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Can I request a ticket cancellation/change on behalf of another passenger? 2-3 Three Rivers Business Centre, Felixstowe Road. We can see that your complaint has been already handled and declined as there was no error from our side. Find ports, routes and lots of useful information to help you plan your trip. According to Desaru Coasts website, therell also be a bus station coming soon. Here's a list of resources you can use to check your refund status in -10 min from Costa da Caparica by car -8 min from Cova do Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. If you are outside of Athens (e.g. For contact details visit our. If I misspell my name, is correction required? However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. No refund will be given. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. All the information you need on ticket changes, cancellations and refunds is here. This website uses cookies to help us process your bookings as well as customise and improve your experience. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Refund requests must be submitted prior to the product expiration date. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. shocking service. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Made the booking and ended up feeling very happy that it was so easy. Bought wrong ticket because they shower wrong results. The website was setup easily and everything worked fine. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Point blank refused and they sent a refund without any messages to inform me. Email. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. Get your BatamFast tickets to Desaru. Download the Direct Ferries app or manage your booking online through My Account. WebIf you decide that you do not wish to keep the building. Please don't hesitate to contact us, if you have any queries. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: We remain at your disposal. It is impossible to contact them and they are basically holding my money! WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. If the delay is more than double the times set out above, This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. It's now a month later and they still haven't WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Follow us on Twitter for the latest WSF information! Hi all. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Brittany Ferries are really helpful. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Amendments can only be made prior to the sailing date which in this case was never requested. No refund will be given. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. No way of calling them. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Estimated growth return on investment of at least 8%. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Refunds are always issued to the same credit / debit card that you used for your booking. Each ferry company has its own policy. We are very sorry that you are not happy with our service. Please note that the applicable cancellation policy depends on when we receive the tickets. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Thank you for booking with Direct Ferries. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. You will save yourself money and hassle by booking direct. Dear customer, Many thanks for your review! I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. My original booking included the ability to change my booking. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Please don't hesitate to contact us, if you have any queries. Please don't hesitate to contact us, if you have any queries. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Can I cancel them and get a refund? The ticket included passage for myself, my dog and a small car. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking It was actually in USA dollars so my trip cost 1200 which is extortionate! Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Please note that we can be contacted through our contact form on our website. UNITED KINGDOM. They never respond to mails and have no phone number. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. Months later, it is impossible to get a refund. Please use the contact form on our website to request a ticket change. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Googled other phone numbers - all disconnected. Rent-to-own and financing options allow you to get the trailer you need within your budget. It goes against our guidelines to offer incentives for reviews. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. Our team will cancel your tickets and process your refund request. NEVER we got any mail of you. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase.