If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Felonies may also prevent you from entering Canada. The money is still missing. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Both discount and regular Clipper cards can be ordered and managed online. To provide payment, log in to your Clipper account and edit the payment information in My Profile. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Once youve activated your Auto-Reload, youll be able to see it in your account. Clipper on your phone. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. 2,123 Reviews. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. However, there are 3 Clipper vendors at SFO. Need help planning your trip? Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Ticket Central. See the, To add a card to your Android phone, open Google Pay and click the + sign. Select Clipper card and follow the instructions to add a card and load value. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. There are three seating classes on the Victoria Clipper ferry. Clipper card pending passes cash value. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. If you want to change your class of seating, you will need to reach out to our Reservations team. Select "Transit card" and "Add Clipper card". RTC Card and Accessibility. We do allow walk-up day-of guests to purchase tickets if space allows. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Choose to stay logged in or to log out. At your request, we can mail you a new card with your balance restored, typically within 2 business days. BART. Enjoy the convenience of booking the entire trip all at once. But if a customer already has value on his/her card, that value should not be removed. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. We do allow walk-up day-of guests to purchase tickets if space allows. See full menu. I'm visiting the Bay Area. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Key Clipper information translated to Spanish. All Access Digital offer for just 99 cents! When I tag my card, what do the beeps and lights mean? This is separate from confirmation of payment. The Google Privacy Policy and Terms of Service apply. I have loaded a lot of money on a clipper card through the website months ago. Imagine you want to take a trip on SMART that costs $5.50. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Please submit all travel cancellation or change requests through our Contact Us page. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. You can also add value through the Clipper app. There is a 50 cent surcharge per trip for paper tickets. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. You will need to use this new email address the next time you log in to your Clipper account. 4 yr. ago. When will I be charged for my Auto-Reload value? Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. This means we couldnt process your payment for automatic reloading. Children from countries other than the US or Canada will require a passport and possibly a Visa. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. The Go Pass is valid for the calendar year until Dec. 31 at midnight. HVD applies only to BART rides. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. A couple of things have to happen before you can use the value. This page includes protecting your privacy and information retention. Please allow ample time in your schedule to check in required luggage. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Youth/Senior Cards. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. Your 31-day pass becomes active the first time you use it to pay a fare. This site is protected by Google's invisible reCAPTCHA. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Yes. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Your session is about to expire due to inactivity. The tag will not register if you place your device or card too low or high on the screen. All discounts are set up in advance through Clipper. Using Clipper. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. And, to get it back, its an hour on hold, and three to five business days.. Reddit and its partners use cookies and similar technologies to provide you with a better experience. All guests are welcome to use the top outside viewing deck as desired during our trips. Prior to that he was an assistant sports editor at the paper from 1984-1987. There are no discounts available at the BART vending machines. You can also modify your booked seats at anytime by visiting our seat selection portal. If you do not hear any beeps or see any lights, your card may be defective or damaged. Bicycles are stored on the outside deck subject to the elements. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). There is a 50 cent surcharge per trip for Blue tickets. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Pre-Tax Transit Benefits. How do I set up and use a Clipper card on my phone? When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Discounts; Where to Use; Locations . To find out more information about replacing an RTC card, please visit 511.org. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Be sure you tap on Caltrain's platform. A single beep and a green light means you paid for your ride. Log in to your account to add a Backup Payment method. Report a lost, stolen, damaged or defective card and discuss replacement options. Otherwise, you will be logged out automatically. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. All rights reserved. Some purchasing limits applyas outlined on our sales page. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Tag again or use another payment method. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. and our Funds are immediately available when added using a vending machine at BART. There's no need to open an app. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. . Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Yes, you can use the Clipper app to manage your account on your phone. You can load up to $300 on a Clipper card. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. #16 of 92 Boat Tours & Water Sports in Seattle. Clipper says it does not take funds away, even if the card goes unused for years. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Or get help resolving other issues with your account. Skip the side navigation menu and go to the main content. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. We will automatically send a declined payment notice to the email address in your Clipper account. All rights reserved. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Pay With Seating class changes between Standard and Premium seating will require agent assistance. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. If you hear two beeps, your value is low. The garage offers parking forONLY $10 per calendar day! While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. A Station Agent can help direct you. For more information, please see our Please have your vaccination card or a photo of it ready in the event you are asked to show it. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. No, transit agency ticket offices cannot load value to mobile phones at this time. If you have a monthly pass, it will obviously expire at the end of the month. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. The programgives qualifying adult riders a 20% discount on BART trips. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. No. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it.