If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. We can then advise on an informal basis if we consider your chosen cruise is suitable. Please note we do not have any liability to you in these circumstances. Escape to the Caribbean this winter to some of the world's most unforgettable tropical destinations. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. Celebrity Cruises' cancellation . If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. 2.1 What about valuable or important items? Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. 12 hours on a 14 night holiday. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. Your holiday will not be protected by our ATOL or ABTA membership. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. However, torch lighters and novelty lighters that look like guns are not allowed onboard. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. ) Electrical extension cords Baseball bats, hockey sticks, cricket bats, bows, and arrows Skateboards and surfboards Martial-arts gear Self-defence items including handcuffs, pepper spray, and night sticks Flammable liquids, including lighter fluid Explosives, including fireworks Hookahs & water hookah pipes Ham radios Electrical extension cords Dangerous chemicals, including bleach and paint Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. 1.7 How do I obtain the lowest price per person? For most international flights, this will be the Montreal Convention 1999. Your confirmation invoice will show the latest planned timings. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. You must check the price of your chosen holiday at the time of booking. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. This information will be provided as soon as we are in a position to do so. Please also take note of our Refusal to Transport Policy. The final payment date is in three days for the cruise that we are looking at. Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. Standard kosher meals must have been requested on the guests booking in advance. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. You are required to follow all directions given to you by the staff on the tenders. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). Please note: It may not be possible to confirm your flight details at this point. . We are new to Celebrity but seasoned cruisers (Elite with Princess.) Guests affected by reduced mobility, disability or a medical condition should advise us of how this may affect them and where appropriate, such guests should consider travelling with someone who can provide necessary assistance. NOTE: The only exception to this policy are curling irons and hair straighteners. For guests making bookings onboard any of our ships, different deposit policies may apply. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. A. It is New Year's Da. 5.15. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. The health and safety of our guests is our number one priority. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. Please note that flights may only be purchased as part of a package and with a Celebrity cruise. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. While onboard, drones must be stored safely in the stateroom. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. We are not able to offer flight only bookings. Beginning 4/1/2022 it reverts back to the 90 day window. These policies are subject to change without notice and without liability to Celebrity Cruises. Please note that we must receive the balance of the holiday cost at least 70 days prior to departure. Where a refund is due, we will pay you the full amount of the decrease in our costs. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. Celebrity Cruises may charge a reasonable fee for such services. The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. peanut head. If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. If you have booked a cruise-only holiday with us you should expect to receive from the travel agent a confirmation invoice issued by us, which shows that we are responsible for the cruise part of your holiday only. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. . Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. Tel: 020 3117 0500 or www.abta.com. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Drones used on the ship will be confiscated till the end of the cruise. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. Please ask for this document and keep this document safe with your travel documents when you travel. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. I just talked to a Captain's Club rep. Please note that if a traveller is found to have visited a country designated by the US as State Sponsor of Terrorism, the traveller is no longer eligible to participate in the ESTA Visa Wavier Program and must apply for a visa to enter the United States. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . make the full payment by the December 31, 2022 deadline. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. Governments and public authorities continue to develop their policies and change their rules. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. If you do not wish to use ABTA services, the EU Online Dispute Resolution Service or the dispute is not resolved as a result of using their services, you may go to court. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). You have a choice of seatings for your meals in the Main Dining Room. If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. Go to site. UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. The final payment date window of 75 days for cruises 1-4 nights and 90 days for cruises 5+ night remains for sailings beyond May 2022. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies which are available on board. When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. You will usually have access to your cruise . Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . For more information, see https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic. 5.8 What is your limit of liability towards guests? In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. Does everyone booked on the Galaxy on Thanksgiving Day have the same final payment date? Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. Please request your preferred seating and table size at the time of booking.