Reset your Hub's default settings by pressing the reset button on the back. You can turn the hub on and off, press the reset button, or do a hard reset with the recessed button on the back. So, its important to know what these lights mean and how to prevent them from happening again. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. These are the models that are still generally in circulation in the UK today. But the red light typically indicates an incorrect username or password. If you have a blue light and your connection isnt working, its more likely an issue with the device than the hub itself. If the lights does not turn blue, perform a factory reset using the reset button at the rear of the device. The BT Home Hub lets you connect devices without a key. Consider checking all cables and securing plugs. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. And it can be even more of a challenge to know what all of these different colours mean. What do the lights mean on my BT Business Hub? The Big Tech Question delivers straight answers to the biggest questions in tech. All iterations of the BT Hub are screenless devices. Your broadband username or password is wrong, and your Hub can't connect. There are a few light colors on this modern/router combo device. He's an avid reader, and he enjoys spending time outdoors. Using the Power button, turn your Hub off and then on again. It has five antennae and uses four Giga ethernet connections. The light will turn blue when your Hub is ready. This device has four ethernet ports and a USB slot. When the lights have stayed solid blue for two minutes, your hub is ready to go. Green and blue are generally regarded as good colors, whilst red, orange, and purple arent. Theres a problem with your broadband line. Wait for at least 20 seconds until its ready, If you cannot get online, try turning it off and on again, Make sure the power switch button is on and your device is plugged in correctly, Try turning it off and on. There are a number of different colors that flash up on your BT home hub and they let you know its working or whether there are any problems that have occurred. It might indicate that the BT Home Hub 3 is on power-save mode. Is there a flashing purple light on your BT Hub? Use the Power button to restart your Hub. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. The only exception to this is if someone has turned off the lights in the settings of the hub itself. This usually indicates that the broadband cable connecting your hub to the internet isnt inserted fully if its in, there may be a problem with the cable itself. If the light remains green permanently, you need to reset the hub by pressing its factory . Check for any service problems in your area by checking our service status page. Check the power button on your Hub is On. Best Budget Projectors: Top Picks And Reviews This might be due to a problem with the electricity, or the cables, but if your hub is switched on, it will light up. How to restart or reset your Hub What the Smart Hub 2 lights mean Contact us What the Smart Hub 2 lights mean When you first plug in your hub, it'll take about four minutes to synchronise. Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor), Networking Your Satellite Internet Connection. The best thing to do here is to wait until midnight when youre scheduled to switch to broadband service. You can switch it back on again via the Hub Manager. If it stays green, turn your Hub off and on again. This article does not have the information I am looking for. This can take up until midnight on the day we switch your broadband. If it stays orange use the Contact us link at the bottom of the page. When the light turns solid blue, you should be good. Give it at least three minutes to connect. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Tracking and setting up your hub. Learn More. Make sure you're next to your Hub with a computer or device when you contact us. This will open the Hub Manager. The first thing to do is wait for a few minutes. And some questions nobody really wanted the answers to. When he's not working, you can usually find him playing video games or exploring new hiking trails. However, the device can be very annoying when things go wrong. If your Hubs purple light is flashing, this may mean that there is an issue connecting to the internet. A solid orange light indicates that the hub isnt connected to the internet for some reason. Take a look at your account credentials and try again. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Depending on which Home Hub you have, youre going to find that the instructions on their lights may vary slightly. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Eventually, you will see a solid blue light once your BT Hub is ready. Jamie has been an avid gamer since the release of the Amiga 500 back in the early 1990s. Open a new web browser window and follow the on-screen help wizard to get connected. If your service is Full Fibre, you won't. If your master socket only has one socket, you'll need a microfilter. The Hub will return to normal mode after a few minutes. Lover of Lego and video games. Turn your Hub on and off using the power button and wait a moment. Your Hub is not connected to the internet. If the light on your BT Business Smart Hub turns purple, 4G Assure is keeping you connected. It has an updated design but still uses LED lights for status indicators. Best Budget Projectors: Top Picks And Reviews, Soundbar Size Guide: What size Soundbar for Your TV, How to Connect Soundbar to a TV without HDMI. Full Fiber Connection: Keep your Openreach modem connected to the mains, with all the lights turned on. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Check the power supply and that your Hub is turned on. The orange LEDs could mean a few different things depending on the BT Hub model you have and the lights appearance. Power Cycle your BT Hub by unplugging it from the wall for a few minutes and then plugging it back in. If your BT Hub is flashing orange, dont panic! If it stays green, turn off your Hub and on again. However, if the orange blinking light continues longer than that try the following fixes. In this blog post, we will explain what the orange light means and how you can go about fixing it. The BT Home Hub 4 only has four Ethernet ports, it does not support gigabit Ethernet, so it will transfer data slower than some other models. There are also four ethernet ports and a USB slot. There are a few light colors on this modern/router combo device. Once again, you can use the power button to do a manual reset. Your device is not paired to your hub. home lighting, WiFi Light Bulbs, Color Changing Light Bulb, Smart Light Bulb Works with Alexa, Google Home, A19 Alexa Light Bulb No Hub Required, 60W Equivalent 500LM, 3Pack. When you first plug in your hub, the lights will appear in this order. A solid red light means that the Hub isnt working, and theres something seriously wrong. On older models of Hub, a flashing purple light may indicate that theres just a problem connecting to the internet in general. The Home Hub 4 and Home Hub 5 looks nearly identical. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Your device can't connect to the mobile network. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Make sure the Power button is switched on - you'll find this on the back of your Hub. How To Get Rid of Lag And Speed Up Your Internet While Gaming, What Is the 192.168.0.1 RouterIP Address. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. A good place to check if there is a widespread problem is to visitDowndetector, this is a popular website to check if websites, internet services providers, and apps are down. If this doesn't fix it contact the technical helpdesk. Try moving Hybrid Connect. Click the button on your device to connect without entering a pass key. Learn how your comment data is processed. Plug in the BT Hub back to the power source. If you wait a few minutes, then eventually this will progress into a solid blue light. Has your broadband been activated? On older models, a duller blue light is an indication that your hub is in energy saving mode. Help for BT Hubs Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. After three minutes, it should turn to solid blue. There's a problem. Its worth having a chat with BTs support team to see what modem they recommend before you go down this route. switch it back on again via the Hub Manager. Need to know more about your BT hub lights in general? In this article were going to explore what flashing or solid orange light means on different versions of the BT Hubs and what action you should take next. Hub is connected to broadband but can't connect to the Internet. Mike is a freelance journalist who specializes in writing about technology. Still no lights? The orange light is the most common question that people have over their home hub. Connect a device to your Hub using a cable or wi-fi. Once you have done that, restart your BT Hub and wait a few minutes for it to boot up again. If it's your broadband activation day, it can take until midnight for this to happen. If youve only just switched to BT Broadband, its possible your service hasnt been activated yet and thats why youre seeing the flashing purple light. The lights will appear in this order: Your Hub can't connect to your broadband line. Check you're connected with the correct username in the Hub manager. Open a new web browser. We build customer-driven solutions that add value by empowering designs that shape the world around us. For the most part, the BT Hub is an efficient piece of hardware. If you need to disable this, follow these steps in reverse. So, hopefully this guide comes in handy. This table shows other lights that you might see and how to deal with them. Need to know more about your BT hub lights in general? If there's still no light, call us on 0800 111 4567. The BT Home Hub 3 is an older model that only has one wifi band. Your Hub will restart and the Power light will glow steady blue. Get more information on BT Power Save mode. Unfortunately, the light doesnt tell you where the problem is. Flashing orange. Just switched from BT to PlusNet and so far - cross fingers - everything has been remarkably smooth. Click on your model of Hub to find out what the lights mean. If this doesnt fix your issue, youll need to get in touch with BT. The only thing I have to be critical about is the hub light. There you have it! If it's still red your Hub might be faulty. Youve switched off wireless security for one or both wireless channels. If your hub is glowing red, thats an immediate sign that something is wrong and you should take action. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. One thing that you will notice about the BT Hub is that its lights are a variety of different colours, which might be a change for you if youve previously just had a red/green router at home. Your Hub is connecting to another wireless device using WPS. Tech geek, international speaker and occasional PC Pro podcaster. Read our in-depth guide to troubleshoot a Flashing purple light. If the light doesnt turn blue, use a paper-clip to press the Hubs Factory Reset button. If this doesn't work turn your Hub off and on again using its power button. If it's red after this use the Contact us link at the bottom of the page.