To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. This is a security feature to protect your account. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. color: #000; These changes took effect automatically on 1 February 2023. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. Prices are per person, child discounts do not apply. You'll see how many AirpointsDollars you can earn when you spend with them. To reset your password, submit your username or your email address below. We think our grabaseat deals are so good that there is no need for child or infant discounts. What time do greenlight deals go on sale? } Then you can spend your AirpointsDollars on flights and OneUp upgrades. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination. I forgot the password for my Airpoints account, how do I reset it? If you think you're missing AirpointsDollars or Status Points you've earned, you can claim for them, up to six months later. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. How do I update my details? To save you waiting, our Oscar the chatbotmay be able to assist. We'll find out what happened, and credit your Airpoints account if your claim is successful. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. You will need your booking reference and the last name on the booking. I have recently changed my name, how does this affect my Airpoints membership? You can head to the sign-in page and click 'Forgot your password' torequest a password reset. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. What happens to my AirpointsDollars if I move away from Australia? If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. The name on your Airpoints or Koru account must always match the name on your current passport. Download the Grabaseat mobile app through. sign up to receive grabaseat email alerts. Once your password is compromised on one site it could be used on others. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. To reset your, , enter your username and email address and click Send. Pro-tip: sign in to the website first, for the best Oscar experience. Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. Just ask "What is my credit balance?" We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. } https://ib.airnewzealandcreditcard.co.nz/login. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. Can I transfer my AirpointsDollars to another member's account? * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. What should I do? Shop Huski, Spiegelau, KitchenAid and more. $190 spent over $15,000 = 1 Airpoints Dollar 3. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. clear: both; If you have your Airpoints number and password. and he will do his best to retrieve it for you. See the applicable Credit Card Conditions of Use for full details. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. Username Cancel As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. Be among the first to hear about the latest offers from grabaseat. With so many ways to earn you'll be able to get your first reward in no time. Anyone can join and membership is free. The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? Thank you for your patience. . 4. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. You can also use AirpointsDollars to buy seats from many of our Star Alliance Partners. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. See the latest travel alerts and helpful FAQs. See the Elite Airpoints Dollar upgrade chart. This varies and can be quite random. The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. This should also be the same name that's on your current passport. For your local free calling number, click the Help & Contact link at the top of the page. } Please report it to us. It prevents others from potentially intercepting the communication between your browser and the website's server. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. To reset your password, submit your username or your email address below. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. You can also purchase a Star Alliance upgrade using AirpointsDollars. You must always gift a whole reward. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Offers available to new , approved HSBC credit cardholders. There is a NZD $5 fee for topping up your balance. or combination of words that is easy for you to remember, but difficult for someone else to guess. You can use AirpointsDollars to pay for Koru membership. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. You can continue earning with our Airpoints partners during this time. Your Airpoints number if you have an Airpoints related enquiry. Please note: Online Services is not currently available for residents of Continential Europe. } The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. What can I do? It's important that you keep your contact details up to date as we may have a hard time verifying your identity if we don't have a current contact details for you. I've lost my Airpoints card, or it's been stolen. The exact time varies and can be pretty random. You can register for email alerts, bringing our best deals to your inbox each morning. The relevant month, will be the statement period set out in your monthly statement. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. Visit airnewzealand.co.nz/koru for details. Are grabaseat deals only available online? You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. It's possible your missing AirpointsDollars and Status Points are still being processed. This should also be the same name that's on your current passport. The airline says one of its Star Alliance partners has been impacted by a security data. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. Additional phone numbers. Your flight was no more than 30 days before you joined Airpoints if you've joined recently. font-size: 0.875rem; If you want to update any of your other profile details such as phone number or email, you'll need to do this through AirNewZealand here, login, go to the 'My Profile' page and make changes there. To reset your password, enter your username and email address and click Send. display: none; The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. Flight restrictions and routing restrictions apply. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . Air New Zealand Internet Banking. Airpoints Store Online | Shop Fashion, Beauty, Home & More | Air New Zealand Free delivery NZ wide Shop with Airpoints Flexipay 10,000+ Great rewards Featured Products Mt Difficulty Shop Mt Difficulty Pinot Noir Rose A141.30 Huski Shop Huski Beer Cooler A44.99 Champagne Laurent Perrier Shop Cuvee Rose NV Bamboo Jacket - Limited Edition A253.00 You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. Can I use AirpointsDollars to buy prepaid extra bags? You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. Benefits include lounge access, priority check-in and extra baggage allowance. Why are some dates not shown on the low fare finder? In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. (AirNewZealand reference numbers end in "H".). No, AirpointsDollars may not be exchanged for cash. *Lending criteria, terms, fees and conditions apply. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . If you have forgotten your password, resetting it online is easy - click here to start our online password help service. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. Airpoints Dollar tiers and earn rates, as applicable, are subject to change. Simply tap the Airpoints logo to get there. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . Learn more about suspicious emails and messages. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. Join for free today. , category rank is 116, monthly visitors is 223K However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. NOTE: If you are a KSA, . You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. What to do if you travel under a different name Does this mean I will automatically get all other AirNewZealand email notifications? 2. You can use your Airpoints Dollars to book a flight. Once resolved, call our team to reactivate your account. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. The Airpoints credit cards are issued by Kiwibank Limited . .content.header-bottom { More about earning. Airpoints Terms & Conditions. Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. Compare and book leading operators from taxis and shuttles to limousines and helicopters. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. Elite and Gold members have the exclusive right to gift rewards to nominated people. . The family name used for the original booking. width: 100%; You must be a member of AirNewZealand's Airpoints programme to earn AirpointsDollars. Airpoints Airpoints is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. Your Airpoints number if you have an Airpoints related enquiry. A kitchen's most essential item this skillet is big enough to handle the largest T-bone steak. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply). air new zealand boarding process. Simply enter your Airpoints number when you book a flight or with one of our travel partners. It may take a little longer than usual to get back to you.