I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Now you gave them no time to sell again. Ticketmaster, for example, states that if an event is . Help us improve this article with your feedback. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Horrible return policy, will never use stubhub again!!!! The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. LIARS!!! They still charged me fully for a canceled ticket transaction. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Required fields are marked *. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. So I would like a refund for the pass that was never sent to me. They told me their tech would review it. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. They DO NOT have their customers backs. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. Stubhub does not accept returns. A UNETHICAL ON THEIR PART. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. I purchased tickets to the Olympic gymnastics trials in January 2020. Had I known seller didn't have tix I never would've purchased. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. Customer service will only take calls for ppl with event in the next 24 hours. This is the worst service I have ever are ticketes but are tickets were NO good. It's my money, why are they holding it?!!!! Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. UPS delivered my tickets, but now I can't find them. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. Stub hub has failed its customers once again with a terrible return policy. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Others were postponed. Dworsky says he hopes she'll intervene. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Very disappointed. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. If it is postponed/rescheduled, the tickets are still valid. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Dworsky says he hopes she'll intervene. Cops said to all the r maiming people that we would get our refunds back! I called the credit card company and the charges on the card had not even hit yet. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Worst Customer Service Ever. Read this advice or complain & cry later on.. StubHub is a ticket resale and exchange service. Received only one of two tickets in one package. I will never use stubhub again. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. On or about May 3, 2021, Defendant announced that it would provide Eligible I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Called them and they said the venue had not marked those seats as obstructed. As pointed out by @don_shano, this is. Concert was postponed to October and was just canceled. Copyright 2023 Xperiology. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. What does "100% guaranteed" mean these days? I wish I had read this before buying. Now what? We wasted our night , took off of work and lost our ticket money. Worst Ever. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Yes TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. I hope they will reply me asap, I just want get my money back. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. I don't want a damn coupon, I want my money back! At that point, never before that, I saw that it said that the refunded amount had to be used within one year. You can send a private message to us here @TeamStubHub. I just bought a parking pass for an event. Thank you StubHub. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Stubhub STOLE THE MONEY FROM ME!!!!! Terrible Service! A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. I'm out $282 because stubHub won't stand refund. Second package was never able to contact anyone to reroute as address was incorrect. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . I have been trying to reach y'all about a refund. if you have any questions please feel free to contact me. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. However, StubHub offers a refund. Otherwise you will receive a voucher for 120% of your purchase price. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Call +1 (866) 788-2482 with all the details about the purchase. If my ticket was valid I WOULD HAVE USED IT. Following backlash from customers, the ticketing company responded in a statement this week. However, if it's not in your name you can't get this done. Hour on Chat and another hour on phone. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". the Stubhub policy is to only give refunds if an event is cancelled. i have attached the information from the venue. Stub hub fraud.. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. After another hold the rep told me the manager said the same thing. I would not take a.) Read more about our event cancelation policy. I simply do not understand how this can happen. They charged my account even after I transaction. These returns could mean so much to so many people, myself included, as to a difference as food or rent. You aren't supposed to dispute charges because you changed your mind. If these are not available, you will likely get a full refund. Its a bull. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. At NO stage did they advertise this game as a TBA or TBC date and time. Your service is terrible and not worth the fee. while we were at work. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. Dave Clark. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Putting the money back in StubHub's money-back guarantee. I would like to receive a refund. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. The credits are valid through the end of 2022. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. These cookies ensure basic functionalities and security features of the website, anonymously. We lost the concert for that. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. I contacted Stubhub and they refused to refund my money. This cookie is set by GDPR Cookie Consent plugin. Don't do it! We appreciate your patience. They explained to us the person who registered the wristband could show up to the event and claim they lost it. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. View StubHub Refund Policy. This is the most crooked company I've ever dealt with. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. If these are not available, you will likely get a full refund. How is this legal for them to keep MY money? Tickets were either never delivered or arrived late. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. How to contact the seller. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. My credit card can do refunds up to 60 days which of course is passed. I'm being charged on sold tickets that were then refunded. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. if you have any questions please feel free to contact me. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. Massachusetts has clear rules on returns and refunds. I got a COUPON worth 120% of my original order. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Will never use Stibhub again unless I get a full tefundk. anyone have any advise on how to deal with this? and would like to return it? The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. When I received the tickets it is stamped on them in large lettersStudent ID required! I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. They said outta luck. StubHub Return Policy [Quick Information]. No Refund Policy? McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. This is an essential cookie for the website live chat box to function properly. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. Select the ticket group you'd like to sell. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. If any of these tragic events occur, you will be eligible for a refund. September 15, 2021 Of course! I was not able to enter the concert . If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Save my name, email, and website in this browser for the next time I comment. "We were only allowed 120 percent credit toward future concerts, not refunds.". Necessary cookies are absolutely essential for the website to function properly. This is ridiculous never using them again. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Tons of others with stub hub purchases were going through the same thing. I requested refund now, but they didn't reply me yet. View SeatGeek . You also have the option to opt-out of these cookies. Sorry we couldn't be helpful. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. "These consumers made a deal with StubHub," he said. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. I agree I do not like their return policy. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. Terrible service as solution they've suggested me to sell them again, so fraud other people! A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Customer service all the way to your seat, 2000-2022 StubHub. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Thanks. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. I will never use Stub Hub again. After the switch, you will enter the email address you use to access the community in order to reset your password. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Contacted the event, and they said the wristband was already registered to someone else. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. i am not interested in a credit that expires so therefore am requesting my full refund. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Do not buy tix here! All Rights Reserved. 4. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. At the event, tickets were discovered to be invalid. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! if you have any questions please feel free to contact me. Even though I didn't get a reprint it was still great. Also, awfully bold of them to assume I would want to purchase through them again. Stubhub sucks! The latest breaking updates, delivered straight to your email inbox. They had me wait 3 hours to tell me to go scratch. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law.