OUR RETURNS POLICY. On receiving your return the next step is for us to check the item(s). 3. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. 90z Revival, }
Confirmation; Please complete the required fields to help us retrieve your order details . this What should I do if I receive an incorrect or faulty item? Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Items must be unworn, unwashed and unused with the original labels still attached. blocking them. 1. If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. To experience the full world of Boohoo, please enable these or check whether another program is 3. *Extra 10% discount sent via email to new subscribers only. All rights reserved. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. weareMAN. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Hear about exclusive offers, get early access to collabs & quicker checkout. By enabling them, you are agreeing to our. Items must be returned within 28 days of receipt. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. By subscribing, you agree to receive marketing communications from boohoo by email. Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Please wait 14 days before contacting us about your refund if you havent heard from us yet. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Hoodies. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Returns cost $4 and you can track them as they make their way back to our US hub in New York. One of our customer service agents will be more than happy to look into this for you. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! You've got 28 days to send something back to us from the day you receive it. I can't see the refund on my bank statement. To experience the full world of Boohoo, please enable these or check whether another program is Returns via the portal are fully tracked. Log onto your Portal here . By subscribing, you agree to receive marketing communications from boohoo by email. I can't see the refund on my bank statement. By enabling them, you are agreeing to our. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Whether you're on website or app, just flip the switch! Please wait 14 days before contacting us about your refund if you havent heard from us yet. Product name and codes of the items you returned. UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Graphic Tees. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. All rights reserved. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Ive paid with Zippay How do returns & refunds work? Just pop your items in something non see-through, sealable & waterproof. Please return unsuitable items in its original packaging. See our, On dirait bien que vous nous rendez visite sur. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). You'll no longer receive a delivery note in your parcel. Tell us what you are returning and why :). If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Re-pack the item in its original packaging with labels and tags still attached. Following the prompts, enter the order details as instructed. If this could be the case, please check your emails including spam and junk. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. If you have a shipping related question or maybe you need to track your order. A returns charge of 2.50 per parcel will be deducted from your refund amount. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. The funds should appear on your bank statement within 3-5 working days (how long 3 Select your preferred return option Print returns label at home. US returns are simple and low cost. Returns via the portal are fully tracked. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. boohoo aren't able to extend your invoice. By subscribing, you agree to receive marketing communications from boohoo by email. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. All InPost Lockers are in well lit, safe and secure areas with ample parking. This can take up to 7 days to show in your account and is dependent on your bank's processing time. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Baggy Jeans, Youll find these alternative methods Hoodies, You can cancel your contract here. By subscribing, you agree to receive marketing communications from boohoo by email. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Items must be unworn and unwashed with the original labels attached. Print returns label at home or in store options. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Make sure you keep your proof of postage! Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. You can unsubscribe at any point. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. To experience the full world of Boohoo, please enable these or check whether another program is If you have a Boohoo Premier subscription you can return items to us free of charge. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. Please turn it on so that you experience this sites full capabilities. Copyright 2022 boohoo.com. 1. Unfortunately we don't offer an exchange facility. here, and a member of our team will look into it. blocking them. If you decide to keep one of the items, you need to pay for delivery. Click here to start a return. weareMAN. Find out how to return your item(s) at number 4. Refunds will not be given if they do not comply with our returns policy. *Extra 10% discount sent via email to new subscribers only. Once you have processed your return in the portal you're ready to post it off! Your browser's Javascript functionality is turned off. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. Keep an eye on your . One of our customer service agents will be more than happy to look into this for you. Ive paid with Afterpay How do returns & refunds work? Your order will be held in the locker for 72 hours. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. Pay for the postage and print off your label. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. 1. Burnley refund your credit/debit card. Please turn it on so that you experience this sites full capabilities. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. warehouse, and again when we have processed your refund. You dont need to remember to keep your proof of postage its all digital! We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.