I had been looking for a while and when I found this set I fell in love. Design materials that enhance the Arhaus brand and the overall . For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. NO. From start of purchase to delivery, I am 100% thrilled with my purchase. We purchased this table a year. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Great customer service. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. 11 reviews of Arhaus "LOVE THIS STORE. Q Where is Arhaus located? So far non of it has fixed our issue. They are sending someone to repair some of the pieces and are actually replacing some of them. The covers are easy to use and help me make this furniture last forever. I emphatically recommend that you shop elsewhere. 4. She asked all the right questions of what I envisioned for my new place. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. We have made several purchases with them to furnish our new home and they have been fantastic to work with. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! He was super friendly and helpful. Just. The salesperson said she had reserved them for me. Better yet, these already-marked-down slipcovers were an additional 50% off. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. Resolution went from November to December to you guessed it January. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. 4,200,070 reviews on ConsumerAffairs are verified. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. My wife and I discovered Arhaus long before we had a house to put any furniture. This site's sole purpose is to help you make the decision faster and with more peace of mind. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Walking around aimlessly Tricia came to the rescue. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! Transferred to representative who can't help or is wrong. The furniture and accessories really fits with our collective tastes. The national Arhaus customer service is the worst customer service Ive ever experienced. We purchased a Taylor couch set with love seat, chair and three person/long couch. So i called Daniel and told him about this and he said he will call me back. | Consumer Comment On another point the art we have received couldn't have been better packaged and the delivery was great. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. It was not listed "AS IS" so I expect all parts to come with it. Can I request delivery on a Saturday or Sunday? They should offer free delivery over a certain amount spent. Company doesn't provideor hidescustomer service phone number. They're awesome! The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. "We Are Very Disappointed with Arhaus quality and customer service. Stay clear of this company, and this store. He assured me that the chair he was recommending would work out. . And, the little details are a big reminder that a real person created something special just for you. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Date of experience: 08 October 2022 We also purchased 6 leather:tacked dining chairs recently. Who is looking at this furniture before it goes out for delivery? Arhaus don't manufacture their . The package is sitting in the lobby of my building and its become an eye sore. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. The pros: Beautiful and interesting selection of coffee tables. My boyfriend and I adore this store! The 1st one we got was warped so it was replaced. I can't say enough about the beautiful furniture and great customer service at Arhaus. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Excited for the sectional and living room pieces! Purchased a console for my living room! He offered different seating options to match the table within our budget. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Arhaus is a lovely store in Plano/ Frisco Texas area. I ordered same table 16 weeks ago, and still no set delivery date! Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Half showed up within a week. We will definitely be repeat customers. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Run don't walk away from Arhaus! Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. She has a flare and creative abilities which we appreciated. Definitely coming back to finish off my home! I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. And non of the back rests held shape they sagging and about 1/2 full now. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. Thank you to Tricia and Michael for all of the help with our furniture purchases! They are very nice on the phone. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. Sat, Mar 23, 2013 : 4:55 a.m. The showroom is clean and beautifully furnished. I sent a request for a second shipping label. Note: Pricing on floor samples and at Arhaus Loft locations may vary. The rooms not only look gorgeous but are functional and comfortable. After finalizing the design the order went in. I have called, many times. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. It was also replaced and the 3rd one also had an off color board. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. I want to escalate past the store manager, but they will not provide a contact. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user I apparently ordered a custom outdoor furniture set. If I place my order, can you hold my items at your warehouse? 2022-2023 Slumber Search $1,000 Scholarship. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. They said they would be back in touch. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. He has been to our home and helped picked out pieces for the space we have. I would not recommend this place. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Well, my husband and I have been looking for chairs for a year now. Please see our Measuring for Furniture Delivery guidelines. Are the prices the same in stores and online? She is amazing!!!! I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Save money, frustration, and blatant disrespect. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. It's for sure my favorite furniture store in San Diego! I love this store! Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. A 10% restocking fee will be applied. I was "disconnected" by phone 3 times. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Here are 8 tips for writing great reviews. It came out absolutely beautiful. Ugh. No one in the store claimed to know anything about the issue that had been going on for 3 months. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. We use intelligent software that helps us maintain the . It's perfect for our Great room. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Instructions to log into the Arhaus credit card account. Does someone need to be home to accept my delivery? The last popular pick for Arhaus shoppers is their collection of lighting pieces. Reviews and acts upon all email and company communications; they should focus and lean more about the customer service. Own projects from concepting to delivery of final product. I found them to be solidly built. We will recommend and shop at Arhaus in the future! Do you offer in-home design consultations? Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. My interior designer Tricia, was amazing to work with. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. He answered any questions we had and he was very patient with us. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. I ordered lamps and bedding. David approached us and I have to say we are so happy he did. Spent $13,000 on a custom leather sectional. The bedroom set has arrived and we couldn't be happier! This order arrived yesterday, 7/18/14. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. About. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. You know those sales people that just bug? The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language There was a mishap and we got a wrong ottoman but customer service eventually got it right. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. I bought $4500 worth of stuff on the website and they charged me $5500. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. I called to check on the order since we are entering the second week of April. Do you have a program for Interior Designers? They have probably the most interesting and diverse high end furniture range in San Diego. Cannot be returned. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. I was sent a second label that i used for the second box. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. This chandelier was stunning but I knew it would be a fortune, but I was wrong. We visited the store several times and everyone was great to interact with and extremely helpful! Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? I do wish companies would standby there commitments and honor what is being sold to the customer. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Not worth it, they dont stand by warranty. Restoration Hardware Company Information Company Name: Restoration. They were both delivered a week later. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Don't waste your time. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. Staff all Wearing masks, and everything is very clean. they are the one should respect and feel the same way if you really like you furniture you are selling. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. 60 days. You have helped in making my condo more of a home! She took us to the second floor and when I got off the elevator I saw it immediately. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Can I pick up my merchandise at the distribution center? . The furniture itself has held up well with 5 kiddos, however the cushions have not. Coffee table arrived after extended wait with large black streaks all over it. The delivery process was painful and required baby sitting. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. I went in today and found a floor sample chandelier. I spend about $5k to purchase the patio furniture last December. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Never recommend to anyone. We ordered two couches from Zane at Arhaus and had an excellent experience with him. No follow through yet again. The delivery man actually realized it was there. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Arhaus is a lovely store in Plano/ Frisco Texas area. We have always wanted the "cloud" from RH but to be honest it's not in the budget. They are awful at customer service and do not stand behind their product. Please see our Measuring for Furniture Delivery guidelines. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. It is now almost September of 2022. It is your responsibility to inspect your product upon delivery. Find out how we combat fake reviews. Forget about it! I purchased a lamp through Arhaus. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. If you placed your order in a store, contact your Design Consultant. Your experience can help others make better choices. Zero customer service. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. Can I pick up my merchandise at my local store? If I could give them zero star for customer service and follow up I would do it. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). It's simply frustrating dealing with people that work at arhaus. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. I recently purchased a dining room set from this store location. Arhaus Furniture collections are for the entire home. We purchased a sectional from the Northpark Arhaus this past summer. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. Hudson, OH. Now I just call her at Arhaus and tell her what I want. We aim to provide readers with the most up-to-date information available about today's consumer products and services. work. The Palmer bedroom set we purchased looks great and very impressed with the quality. . The retail prive was around $6,000. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! I recently purchased a sectional and a table. I'd give this place zero stars if I could. Read trusted and proven furniture store reviews from thousands of real customers. nancy. Thank you. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Step 1: Dig deeper by asking the right questions They are liars, don't live up to their commitments, and are rude. Like all things you read on the Internet, understand there is no better judge than yourself. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Thank you Tracy. We respect and appreciate that not all guests may want to share information with other select companies. He was so genuine & professional. Some links on Slumber Search are referral links. They said no and didnt seem to care that I was going to write reviews. I just agreed to take the wrong color and one brok on delivery. What if my items do not fit upon delivery? He went above and beyond to make sure my husband and I were satisfied. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. Comenity Reviews. The. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. She has a flare and creative abilities which we appreciated. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Know what you want before you order but seriously you can't go wrong buying at Arhaus. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Many of our pieces are as unique as the artisan that made them. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. You can make them your self quicker and for half the price. Similarly, the line between "pushy" and "helpful" can vary from person to person. $2650 and after 7 months, we still cant use the sleeper. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. I decided to return the blankets and Arhaus sent me a shipping label. Looking forward to replacing our coaches next. I order 4 faux fur throws on black friday. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. She help really helped me through the process. Even if you spend thousands of dollars you will not receive any support. If I could give less than 1 star, I would. The aesthetics of Arhaus is simply beautiful. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Insane. I purchased a garden stool in October of 2022 that was delivered in November. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? Depending on your pick up location, the processing of this refund can take up to 30 days. We also ensure all reviews are published without moderation. The pillows are easy to wipe down too. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. However, the actual colors you see will depend on your computer monitor. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. Key Responsibilities. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. I asked for my money back. First, the stain (whatever it was) would have gone into the cushion as well.