BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Its really that simple to contact BT Broadband by SMS. Cookies used for marketing and advertising purposes. We always aim for 100% target availability, but sometimes things do go wrong. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. There are lots of quick and easy options to manage your . The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try T&Cs apply. That looks like a residential order number rather than a Search The Phone Book from BT to find contact details of businesses across the UK. Or ring us on : 0800 672 331 Register a complaint Contact The BT phone number and IVR options are available in the table below. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Maybe there's a problem with your order. You can do lots of things without picking up the phone. Click on the button below to track the parent order. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. You need your billing account number. Starts with VOL followed by three and eleven numbers, Oops. Make sure youre always connected with mobile, broadband, phone systems and more. As your business grows, the demands on your internet connection grow too. Well need your site address and postcode, and an overview of what youll be using your connection for. Our SME solutions are for you. Be confident about transforming your business. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Get TalkTalk today for fast and cheap fibre broadband. Its quick, easy and available 24/7. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Dont miss our hassle-free ways to help yourself. We're here to keep your teams connected as the trusted partner of businesses around the globe. Use the contact options below once you have placed your order. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Representative Office. Subject to credit check, business registration and a 5-year minimum term. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Its quick, easy and available 24/7. Weve updated our BT Business privacy policy. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. BT broadband complaints. Message. Search The Phone Book from BT to find contact details of businesses across the UK. You need your order reference number. Mobile costs may vary. If it's for your home account visit BT for the home. Contact BT . Every single time. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. You can find our standard Terms and Conditions at www.bt.com/terms. Related Types of Business | Related Locations. WhatsApp us, The quickest and easiest way to contact us. Maybe there's a problem with your order. A BTnet Leased Line not quite right for you? AGE UK LONDON Business Description. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. T&Cs apply. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. By phone 0800 800154. Mobile costs may vary. Weve got your order request and will be in touch soon to complete your order. The BT Broadband forum is filled with useful information and questions asked by other customers. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. order and you'll shortly receive an email with an order number you can use to Starts with two letters followed by six or seven alphanumeric. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Get a 200Mbps leased line for 299/month (ex VAT). Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Search The Phone Book from BT to find contact details of businesses across the UK. Broadband & internet BTnet Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Has hybrid work affected my offices bandwidth needs. Report a fault online to put things right. Website. Fibre business broadband only 25.95/month. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Get answers to all your questions here. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . track your order here. Create an account Are you an EE Mobile customer? Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Running cloud-based applications. Search The Phone Book from BT to find contact details of businesses across the UK. When you have team members working from different locations, a connection you can rely on is more important than ever. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. If you want to track a home order, click the button below. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Prices ex VAT. 08:00 - 18:00. Terms and Conditions apply. And if you do experience service stops, well provide money-back credit. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Whether you run a small or larger business, we have a BTnet solution for you. We needed to save money for the good of the Gosport and Fareham Academy Trust. Fix Problems and faults Contact Chat, phone, or email Contact us about. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. We have a range of ways to get in touch for new and existing customers. This price does not include in-life modifications, upgrades, or moves on existing services. Dont miss our hassle-free ways to help yourself. Make sure you're always connected with mobile, broadband, phone systems and more. Sounds good doesnt it? We know that the internet is key to your business, and downtime means lost revenue. Try contacting support if you still can't Popular shortcuts Order number Track a fault Report a fault BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Necessary to provide basic functions of the website such as page navigation. In order to view the dashboard you will need to add Contact BT for help and support with your BT broadband, TV, home phone or mobile. If you need help quickly, use the other contact options. That means there are no busy periods or dips in data service to worry about. BT Business App Save time, manage your account, and check your services at your fingertips When people connect, there's no limit to the good they can do. Monday-Friday08:30 - 17:00Free from UK landlines. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Got up to 250 employees? You can do lots of things without picking up the phone. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Price quoted only available on a 5-year term contract and applies to new circuits only. Visit our online customer service help and support areas Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news BTnet Express From 50Mbps Ideal for smaller businesses The developer provided this information and may update it over time. How does BTnet work with cloud applications? Phone line not working properly? Get a BT ultrafast fibre broadband deal today and bundle your TV. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Our insights and events hub is your go-to destination for help and advice on the future of your business. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. It is chaired by the chief executive. If you add all your accounts Weve even listed the BT opening hours so you dont make a phone call for nothing. Fix Problems and faults Contact Chat, phone, or email Contact us about. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Don't worry, if you don't have the details of these accounts you can still track Help and support; Contact BT; Back. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. track your order. It was ten times as fast for half the price. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Looking for help placing an order? Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. BT Business App Save time, manage your account, and check your services at your fingertips Discover SME solutions BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Weve broken down each way you can contact BT so you can choose the best option for you. This is just a tiny fraction of the information contained on BT Business' contact page! Adjust your speeds to align with your needs: it's internet that grows with you. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Requesting a copy bill Check service status Well offer the fastest fix with the first available visit youre in control to change it. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. We can only deal with BT Business accounts. Broadband not working properly? Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. The quickest and easiest way to contact us. All day, every day. Mobile costs may vary. Set up and alter your Direct Debits. A business leased line, on the other hand, is a dedicated line just for you. Offer ends 5 March 2023. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. Whatever industry youre in, weve got tailored solutions to help your people work smarter. We are processing your online Here's how we'll help put things right. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. We're sorry but you need to use a different order tracker for that reference. Lessons BT Business Teach Us Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Report a fault online to put things right. BT business solutions Work faster, smarter, safer, and stay connected with your world. If you're on your computer, you can download WhatsApp for Desktop. We're one of the world's leading communications services companies. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Hosting video calls. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Best if you're on your mobile. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. If the system doesn't recognise what you've said, you will be able to choose from the options menu. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. That means you get fast, reliable speeds. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. You can also find the BT opening hours so you dont call when the lines are closed. Its consistent, reliable connectivity for your business. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. So you get the same service, and it could save you time too. Price subject to survey and location. Our great-value business broadband offers fast speeds and a reliable connection. Unfortunately, BT's phone system is not well designed. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. We offer reliable connectivity, but sometimes faults do occur. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Available 24/7. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Rest assured that your call is really important . When you run the tests online, well ask you simple questions, and let you know how well put things right. However, a well-designed system should route a customer to the right person. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. This means finding the right BT phone number can be more difficult than you first thought. There are no limits to what people can do when they connect. Discover solutions that are built for your business, whatever you do. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Otherwise, please make sure you've got a business reference and try again. Choose your leased line plan Compare leased line pricing and find the best fit for your business. If you have an issue you can find out if is just you, or impacting others in your area. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. business Simply follow the instructions and you might not need to call BT Broadband. Read more about our network latency here. again. Mobile costs may vary. Sometimes we can identify and fix a fault at the same time. Every single time. New BTnet EAD customers only. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Best if you're on your mobile. BT Business broadband, phone line, email or Cloud Voice services not working properly? In the latest release we've fixed some bugs to improve your experience using the BT Business app. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Data privacy and security practices may vary based on your use, region, and age. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Your order number will look like one of these. This means no annoying lag or delays. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Download it now and use your device to be totally on top of things: View, pay, and download your bills. We aim to respond to your email within 48 hours - excluding weekends. Our SME solutions are for you. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. later the dashboard view will be restored. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Our activities added 24bn to the UK economy. This will involve a complete review of your complaint to make sure nothing has been missed. Raise a general billing enquiry. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Another great way to contact BT without calling is to use the BT live chat service. If you need to write to us, please check the back of your bill for the right address to use. Monday - Saturday08:00 - 18:00Free from UK landlines. When you have a broadband connection, you share your bandwidth with others. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Sharing files. That means you get fast, reliable speeds. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. All prices exclude 20% VAT. Using Wi-Fi that doesnt drop. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of .
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