We don't rate every type of service. Click here for the news and events happening at Russell Medical. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care The improvements required by the trust were within the grasp of the trust and its leaders. Some improvement in patient flow through the ambulance triage assessment area were seen. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We carried out an out of hours, unannounced, focussed inspection. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Patient Experience Team. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. 27 July 2018. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. The hospital is south Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. Tell us what was good and what could be improved, say thanks or call for change Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. We are continuing to monitor progress against these. Out NHS is amazing all staff were professional and amazing. The numbers of reporting radiographers available could not meet the reporting demands of the service. 6 September 2018. We received information from the trust and other bodies monitoring the trust. 18 April 2018. Any other browser may experience partial or no support. We are continuing to monitor progress against these. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Copyright 2021 WSFA 12 News. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Following streaming or triage in emergency departments (EDs), Specialists (e.g. Located in the main lobby of Russell Medical. After firstly being admitted with a cellulitis infection in my left leg It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. the service is performing badly and we've taken enforcement action against the provider of the service. review titled Amazing staff can't thank them all enough! This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? nhs.uk Your kind comments have been shared with the team and senior management who will be pleased to hear of them. After being discharged yesterday I had spent a month in your care 3 December 2014. The Russell Legacy Project will be located on the hospital campus in Alexander City. Tickets cost 3 and the journey takes 5 min. Read about our approach to external linking. There are a number of areas of good practice in the trust, which should be encouraged. I visited out of hours yesterday after phoning 111 and being advised to. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. Most staff were complimentary and shared examples of how they were supported by their managers and teams. Departments did not always have effective systems for identifying risks. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The care I received from start to finish was exceptional. Good or call us on 0845 113 0012, Response from The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. Let us know if this is OK. Well use a cookie to save your choice. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. Visit https://www.careopinion.org.uk In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Guest hospital is a satellite hospital which offers additional outpatient facilities. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. Dudley All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. I'm feeling more optimistic about my treatment. The trust has responded well to the Keogh review in 2013. We are currently in the Yellow category for Visitor Risk Level. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Our mission is simple: Being the best because, we care. I would recommend you, thankyou again. Russells Hall Hospital 3 years ago. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. There's no need for the service to take further action. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. there are some services which we cant rate, while some might be under appeal from the provider. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. Bed & Breakfast []. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. the service is performing well and meeting our expectations. 30 July 2013, We found that people received care that met their needs. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. Call our main line for general inquiries. We spoke with 22 members of staff of various roles and grades. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. One person we spoke with said, 'I have no complaints about this hospital. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Risks within the emergency department were not always identified and escalated appropriately. Patient Experience Team. I then come down with a pneumonia on my chest. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. Suspended ratings are being reviewed by us and will be published soon. This review has been completed in response to the trust confirming that they were now compliant with this standard. or call us on 0845 113 0012, Response from Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. With his familys legacy gift, this vision will become a reality, said Peace. Information was available for people to read if they chose to. Some people told us they would like more variety. It is great to hear that you received excellent care and treatment in AMU and Ward A2. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. In AMU, you will also be reviewed by therapy services if necessary. Staff provided emotional support to patients to minimise their distress. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. First amu then onto ward A2. All the best and take care. the service is performing exceptionally well. Acute Medicine Department - The Dudley Group NHS Foundation Diamond also services this route every 20 minutes. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Inadequate I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. The Trust also provides community services for adults (including sexual health) and End of Life Care. there are some services which we cant rate, while some might be under appeal from the provider. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. The electronic tracking system did not allow for patients to be easily located within the department. We were brought in by ambulance and seen by a doctor within around 10 minutes. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. They suggested I phoned 111. There was insufficient senior medical and specialist oversight and in reach to the department. the service isn't performing as well as it should and we have told the service how it must improve. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. Outpatient services are also provided at the Corbett and Guest hospitals. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. We rated it them as requires improvement because: Published AEC is part of the Same Day Emergency Care (SDEC). Russells Hall Hospital Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. You canread more about our cookies before you choose. The services are multidisciplinary and include nursing staff and allied health professionals. Staff were really lovely. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. This affected the safety and management of patients. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. Staff were not always using clinical judgement alongside NEWS scoring criteria. Some patients with suspected sepsis were not identified or managed appropriately. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. Staff we spoke with did not realise this. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. AEC was well run and escalated patients that they couldnt manage. [Very happy with 'Staff skills'] Keep 999 and A&E free for serious and life-threatening conditions. Russells Hall Hospital Accident and emergency the service is performing badly and we've taken enforcement action against the provider of the service. People told us that they were happy with the care that they had received at the hospital. Our rating of safe was Inadequate overall. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. A fantastic level of care was provided for my daughter while here. For Covid-19 Test Results or Patient Portal registration please call the number below. We saw much support for the trust, both from the public and from the local health economy. 2023 Russell Medical. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - At conservative gathering, Trump is still the favourite. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Patient Experience Team. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. All the best and take care. Cant fault the staff and the service. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. Russell Medical became a part of UAB Health System in January, 2020. What's the least amount of exercise we can get away with? Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. We found that people's complaints and comments were taken seriously and escalated when appropriate. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them I was looked after from the time I arrived until the time I left by very compassionate members of the team. (Purple), High Suspended ratings are being reviewed by us and will be published soon. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Our rating of well led was requires improvement overall. Requires improvement There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. On the first floor is a 30-bed short stay ward. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Even the food was great! WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. Dudley It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2.
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