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Walmart Standard Return Policy. Home; Carpet Cleaning; Upholstery Cleaning; Electronics, including mobile phones (excluding Apple) and entertainment items, have a return or exchange window of 30 days. If you WASH the article it becomes non-returnable. I would I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! you don't want to look up the items one the receipt??? If Ross offered clothing rentals you'd have no problem, but it doesn't. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! And it's in a more lively area too. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. 2023 Ross Stores, Inc. All rights reserved. They seem to find a bad reason. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. I have been shopping at Ross for decades and consider it my favorite store. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. Ross is not responsible for lost or stolen cards. I had this kind of incident happen to me two other times at another Ross location. For a list of select categories, see the front of your receipt or ask your cashier. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. Taz. I said ok, but your not going to refund me over 1 day. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. They too refused to help me! Wait up to 60 days, and your liability increases to $500. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. I also had many gifts that were not my size or had too much of. The terrible employee ever!!!!! goodwill is a little bit better. You can also opt for store credit if you would prefer. A purchase is a purchase! Items returned to Ross must NOT be used, worn or altered in any way. I came here to see how long my refund will take to appear on my credit card. This is the most unprofessional and rude person I ever met! Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. Any feedback from Ross would be greatly appreciated. Ross Algiers. You guys need to reevaluate yourselves. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. article at here. Your refund will be processed using your original method of payment. ross return policy clearance items. There must be some sort of demerit system against the employee if they issue a VALID REFUND. An example of data being processed may be a unique identifier stored in a cookie. Ross Return Policy Through Debit Card purchased What if when you make a return, where your original form of payment was a debit card? Than you for listening. I'd prefer to pay more, shop major dept. And if any return is found suspicious by the system, it would be declined for refund or exchange. (Need to change that). What can I do? I assume if a credit card was used maybe it would take longer? You can exchange your returns for anything in the store, even if it's not the same type of product. In regards to Ross asking for your Drivers license number: its not illegal. I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. I came back and checked my credit card statement and still no credit. To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. Are you kidding me??? I am not about to look up the items on this long receipt. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I should've get lamp at ikea. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. If you do not have the tags, it may be hard for us the verify the item on the receipt. I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. ross return policy clearance items. I just went through that today with shoes I bought in the A.M and returned in the evening. If you really paid attention to what it says you wouldn't be having to write here. If you removed the tag, bring it back and they can re-attach it for you. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. I'm done. I don't bring worn and damage clothing and I always keep my receipt with me. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. What's the return policy? If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. I dealt with three employees, one of which was the manager. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. If the items you are returning are worn, used, and altered, you will not get any refund. Best Selling Brand Options, Does Costco Sell Stamps? Returned it in bag with all tags and the receipt same day . I have always had a pleasant experience at Ross so I keep going back. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. My grandmother bought Mother's Day gifts for all the mothers in the family. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. Went to Ross for an exchange. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. I have been a Ross customer for close to 15 years. Ross is the only store I ever have problems with returns. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. For queries or any kind of addition you want us to make, kindly comment on the box below. -Any free-standing credit card processing unit or Point of Sale system. 5. Does Ross Dress for Less make donations to nonprofits in the community? One of the above mentioned cards must be presented. You can call Customer Service number 1-800-335-1115. How long does it take? Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Items paid for with PayPal prior to September 13, 2022, will be refunded to a Target GiftCard. The back of the receipt doesn't disclose this return process either, neither does their website. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. When this was a duplicate gift it had to be returned. As far as shopping in Ross, I have never had an issue with a return. This is why it is suggested you bring your items back ASAP for a return. I have been to Marshals, TJMaxx and all other stores and none have such policy. The very step you need to take is to visit the. The first purchase, I used a store Is this even legal? I'm very upset and would like an answer. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. (The discount is nontransferrable and the customer must be present to receive the discount.). The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. I am sitting here reading some of the most ridiculous complaints from people. I went to return it 2 days later, and they would not allow me. Ross will provide you with a refund through the original mode of payment.