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Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. We liked it so much we ate there three times over our ten-day stay. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. You name it and they have it. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! Again, this service differentiated the Excellence and made the experience incredible. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. For this trip, we got a spa view swim out. Package deal Contact accommodation for availability. Please, receive our warmest regards from The Excellence Collection. Contact us for more information and details about the packages and options available. 2 We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. Generally speaking, the Cancun Hotel Zone is very safe for families. The entire staff at the resort wore masks the entire time. The poolside food options are pizza and cheeseburgers. Pools: The pools are gorgeous and relaxing, but get our first complaint. Check-in time is from 3 pm onwards, while check-out is at 12 pm. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. One of the daily activities that are on offer is a guided bike tour of the local area. Excellence Riviera Cancun. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. If you want to grab yourself a deal there are daily offers that are available. It is mandatory to procure user consent prior to running these cookies on your website. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. It has been a pleasure having you with us and we look forward to seeing you back soon. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The GoodThe staff at ERC are nothing short of amazing. There is a lot of heritage and history in this part of the world. Beyond that, the airport is operating like normal. Review tags are currently only available for English language reviews. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. 11/10 rating. The Hibachi (Spice) - WOW! #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. There is a lovely coffee shop on offer too where you can grab your morning pick me up. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . This island was the first landing spot of Christopher Columbus in 1492. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Pool rules say you cannot take them out of the water, but everybody does. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. The entire staff at the resort wore masks the entire time. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. We managed to make it to the ocean once but it took a little liquid courage to do so. They are friendly and helpful at all times. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. Its the perfect spot for a romantic dinner. Own or manage this property? Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. Yes, a shuttle service from the airport can be requested. Airport - Arrival was quick and easy. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. When we stayed there was tequila, rum, vodka and a bottle of red wine. The night before our departure our flights got rearranged due to weather. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. There is a lot to be seen in this area of the world. I never waited more than a moment for one of them to serve me. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Package deal Contact accommodation for availability. Taxes and fees that are shown are estimates only. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. It is not necessary. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. Come together, come alone, regardless you will have an amazing time. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. The test was fast and easy (its the stick in nose test). Bike ride is a great escape from this great escape. The famous Chitzen Itza is just a few hours away and is well worth a visit. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. So, you were never too far away from a member of staff that could help you out. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. So worth the upgrades. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. Excellence Riviera Maya excellent. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Located a 25-minute drive from the resort. Many people bring their own insulated drinks with built in straws. These are usually put up throughout the resort and be sure to ask in the spa if not. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. I would certainly recommend this resort. I. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi We could comfortably stream videos and make video calls without dropping. Visit hotel website. 1 (888) 307-2623. They were lower than usual, especially the lazy river around the spa. Also located in Spice is a Hibachi experience. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. There were plenty of activities you could enjoy or be a part of. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. Cleaning round the clock. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again.