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A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. 2023 CBS Broadcasting Inc. All Rights Reserved. Some have received refunds, StubHub said, "in jurisdictions where they are required. Theres a lot happening in the world. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . 2023 Minnesota Public Radio. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. How are others in the industry handling this? StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . Today 3/27 #Stubhub updated their policy for CANCELED events. Kimmel says, legally, companies cant just change the rules due to COVID-19. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Receive a coupon for 120 percent of your original purchase*. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Tap Tickets in the navigation bar at the bottom. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Get browser notifications for breaking news, live events, and exclusive reporting. How do I get a refund from StubHub? But these are unprecedented times.. 21, et. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. * 21+ (19+ CA-ONT) (18+ NH/WY). But these are unprecedented times.. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. StubHub was pressing hard to get money. Log in to your StubHub account and click or tap Profile then Orders to view your event status. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. They will offer you either 120% credit on a future ticket purchase, or give you your money back. YouTubes privacy policy is available here and YouTubes terms of service is available here. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Unless you want a refund). SBNation.com. And new figures show more than half of ticket holders still haven't gotten their money back. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. By attending the event, you assume all risk of exposure to COVID-19. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub was pressing hard to get money. 3. Theyre not offering one and I cant make the new date. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Simply go to your. Always cover coughs or sneezes with a tissue or sleeve. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Not surprisingly, this new policy has been heavily criticized. Thats simple contract law, he explained. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. The reason I bought tickets on StubHub was the guarantee. Now, the company is the subject of two class action lawsuits Lets pick a winner in every mens college basketball conference tournament. 2023 Fortune Media IP Limited. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. FORTUNE may receive compensation for some links to products and services on this website. 2. If you have tickets, the first thing to do is decide what you want. This image from. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. You can also follow WPXI on Facebook and Twitter. In the past, cancellation prompted a full refund from the online ticket broker. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. For your convenience, we will directly add it to your StubHub account once the event is canceled.. It had already been disbursed to the sellers. Suite 204 Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. This station is part of Cox Media Group Television. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. But another major sticking point in all of this is event postponements, an entirely separate category of cases. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Receive a full refund of your purchase 2. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. . If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. The NHL suspended its season March 12. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. He also eventually received his payment on the night of April 3. If these are not available, you will likely get a full refund. The answer is yes, StubHub is legal. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. You can apply this coupon toward multiple StubHub events in the same currency. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our.